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Get ready for the new Provider Portal; Regulatory reform webinar series; NDIS Commission releases Corporate Plan... Can't see this email properly? View web version |
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In this month's edition
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Message from the Commissioner and Associate Commissioner |
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Welcome to the September edition of NDIS Commission News. An important reminder that today (30 September) is the final day for supported independent living (SIL) providers to apply for registration under transitional arrangements. If you do not intend to register, you need to tell us as soon as possible. Failure to register and continuing to provide SIL services can result in a significant penalty. The maximum penalty is up to 2 years’ imprisonment, a fine of 120 penalty units, or both. If you’re a participant receiving SIL support and your provider does not intend to register, we encourage you to speak to registered providers available in your area to transition your services. You can contact us or the NDIA for support or if you’re unsure what to do. We're both very excited that the NDIS Commission Portal (New) will go live on 12 October 2026. It will operate alongside the existing Provider Portal for during the transition period. There are resources on the Provider Toolkit to make the transition as smooth as possible. Read more below for further information. It’s important to remember to report incidents to the NDIS Commission in a timely manner. For more information about Reportable Incidents and your reporting obligations, visit the Reportable Incidents page of our website. Finally, remember you can forward this newsletter to anyone you know who would benefit from it, and encourage them to sign up online.
Louise Glanville and Natalie Wade |
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Get ready for the NDIS Commission Portal (New) |
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The new NDIS Commission Portal launches on 12 October 2026. During the transition period that will follow, providers will need to use either or both the new and existing portals, depending on the activity being completed. There are 2 key things to remember:
This applies to most activities, including registration, reportable incidents, behaviour support, worker screening and audits.
Everyone in your team with an active NDIS Commission Registered Provider Portal account will automatically have access to the new portal. You don’t need to set them up again. Review your user list and make any access changes by 1 October. Changes made after this date may not be reflected in the new portal at launch.
Provider Toolkit To help providers prepare for the transition, we’re publishing a range of new resources through the Provider Toolkit, including a checklist: ‘What you need to do before 12 October 2026’. It also has ‘how to’ process maps showing where to complete key tasks, such as:
Other resources include:
We’ll continue to publish additional guidance and supporting resources in the lead-up to the launch. Transition period The existing and new portals will operate in parallel during the transition period. The timing for moving fully to the new portal will be guided by regular checks to assess how the new arrangements are operating and whether staff and providers are ready to transition. We’ll keep you informed about this. Next steps To help ensure a smooth transition:
Existing provider and user information will be transitioned to the new NDIS Commission Portal as part of the migration process, so providers will not need to create a new account from scratch. Stay informed Join our mailing list to receive the latest information about the new NDIS Commission Portal, including webinars, new Provider Toolkit resources, key dates and transition updates. |
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Regulatory reform webinar series |
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The NDIS Commission is hosting the fourth webinar in our 2026 Regulatory Reforms Webinar Series. It’s called Getting ready for 2027: SIL and NDIS Digital Platform Requirements. This webinar will help supported independent living (SIL) providers and NDIS digital platform providers to understand the regulatory reforms, reinforce key regulatory requirements, and to support readiness for continued implementation in 2027. During the webinar, providers will:
It’s scheduled for:
Providers can ask questions and hear directly from NDIS Commission staff during a facilitated question & answer session. Register for the webinar via Humanitix. Previous webinars in the series have covered:
Recordings of these webinars are available on the NDIS Commission's website. Stay up to date about upcoming webinars and regulatory reform topics via our social media channels (links below) and in future editions of this newsletter. |
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NDIS Commission releases Corporate Plan |
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The NDIS Commission has released its Corporate Plan 2026–27, signalling a new phase in our development as a more mature, intelligence-led and enforcement-focused regulator. The plan outlines a clear and practical path to reshape and improve our operations and regulatory practices and become a more formidable regulator of human rights. The plan puts human rights at the centre of the Commission's work. This reinforces our commitment to ensuring people with disability can:
The NDIS Commission is at a pivotal stage in its development as a maturing regulator, with significant reforms underway, shaped by lessons learned from our early years. A key focus for the year ahead is strengthening compliance and enforcement across the NDIS market. We now have expanded legislative powers, including higher penalties, broader banning powers and enhanced investigative capabilities. Improving provider quality also remains a priority. Planned reforms will lift standards, strengthen registration arrangements and support providers to better understand and meet NDIS requirements. The NDIS Commission is strongly positioned to fulfil its mandate and realise its full potential. The aim is to better protect participants and improve accountability across the sector. |
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NDIS Commission issues highest number of banning orders in a single quarter |
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Between April and June 2026, the NDIS Commission issued 111 banning orders to individuals, registered providers and unregistered providers. This is the highest number of banning orders ever issued by the NDIS Commission in a single quarter. It’s a 35% increase on the same period last year. These banning orders have stopped convicted criminals, unscrupulous consultants, fraudsters and other high-risk individuals from operating in the NDIS and putting participants at risk. In that period, we also refused the registration of 229 providers, and revoked the registration of 453 existing providers. This prevents unsuitable providers and individuals from entering or remaining in the registered NDIS market. This increase in enforcement activity follows the passage of the National Disability Insurance Scheme Amendment (Integrity and Safeguarding) Act 2026 in April, which gave the NDIS Commission stronger powers to address fraud, misconduct and non-compliance in the Scheme. “Every banning order, registration refusal and revocation reflects our commitment to ensuring NDIS participants receive safe, high-quality supports from providers who meet their obligations,” said NDIS Commissioner Louise Glanville. “Working in the NDIS is a great privilege, and if you abuse that privilege you will be kicked out of the scheme,” said Minister for the NDIS Senator Jenny McAllister. Find more information in the Minister’s media release and the Commission’s latest Quarterly Performance Report. |
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Compliance action monthly update |
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We issued 55 compliance actions against NDIS providers in August, including 21 banning orders. These ongoing actions contribute to making the NDIS a safer and more supportive environment for people with disability. View the compliance actions taken on our website. |
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Individual fined for defying banning order |
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An NDIS support coordinator has been fined $180,000 after defying a banning order imposed by the NDIS Commission. We banned Lynette Peters for 2 years in January 2025 after she fraudulently claimed more than $25,000 against the plans of 2 NDIS participants, for services she did not deliver. The Federal Court of Australia has found Ms Peters contravened the banning order within weeks of it taking effect, when she contacted the participants to provide them with supports and services. It found she contacted them on several occasions, including at their homes, from January to March that year. This is despite Ms Peters being told by one of the participants that he no longer required her services. The Court found Ms Peters had “made considerable effort” to conceal her conduct and get around the banning order, by arranging for another person to issue invoices on her behalf before transferring payments to her bank account. The judge said the breach of the banning order was “serious, calculated and deliberate” and that the offending ceased only after it had been detected by the NDIS Commission. The Court ordered Ms Peters to pay our legal costs. |
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Respectful conduct online: New provider alert launched |
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The NDIS Commission has released a new provider alert reminding providers and workers that their obligations under the NDIS Code of Conduct apply online as well as offline. The alert responds to concerns about abusive, derogatory and offensive comments about people with disability being shared on social media. It reinforces expectations around respectful conduct, privacy and participant safety. Providers play an important role in fostering trust and delivering safe, high-quality supports. Disrespectful or discriminatory online behaviour can undermine participant confidence and may breach provider obligations under the NDIS Code of Conduct. The alert provides guidance to help providers and workers understand their responsibilities and encourages them to review their online conduct, workplace culture and privacy practices. Developed in collaboration with a NDIS participant, the resource also highlights the real-world impact that harmful online behaviour can have on people with disability and why respectful interactions matter in every setting, including online. More information about this provider alert is available in a news story on our website. |
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Behaviour Support Plan Snapshot Report now available |
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The NDIS Commission has published a snapshot report of our Behaviour Support Plan (BSP) Quality and Compliance Project. The BSP Quality Snapshot Report 2026 provides insight into the quality of BSPs and resources available to providers to assist with the continuous improvement of plans. It reveals that quality scores have remained stable over the last 3 years, with minor improvements in the quality of BSPs. The report links to useful resources we’ve developed to help providers:
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NDIS Reform: have your say |
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NDIS access changes The Australian Government is seeking feedback on proposed changes to how people access the NDIS. The changes aim to make access decisions clearer, fairer and more consistent. They focus on how disability affects everyday life. The consultation includes proposed changes to the access process, evidence requirements and draft guiding principles. The Government wants to hear from NDIS participants, people with disability, families, carers, providers, advocates, peak bodies and community members about the proposed changes. Your feedback will help inform the advice that the Technical Advisory Group for NDIS functional capacity (TAG) provides to government. It will also make sure the experiences of people with disability help shape future changes to the NDIS. For more information and to have your say, visit the Department of Health, Disability and Ageing (DHDA)'s consultation page. NDIS support coordination and connection service The Government also wants your feedback on the proposed design of a new NDIS support coordination and connection service. From 1 July 2028, this service will replace the way NDIS participants currently receive support coordination services. The reform seeks to improve quality and service consistency and be more responsive to participant needs. The DHDA and the NDIA have developed early ideas about how a future NDIS support coordination and connection service could work. Feedback from this consultation will help inform advice to government, which will decide the final design. People with disability, their families, carers and kin, advocates, providers and the broader disability community are encouraged to take part.
For more information and to have your say, visit the Consultation Hub. Consultation on the Inclusive Communities Fund has concluded. |
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New Disability Update newsletter out now |
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The Department of Health, Disability and Ageing has created a dedicated source of disability news, updates and opportunities for people with disability, carers and supporters. The Disability Update newsletter includes:
The newsletter will help readers understand what changes mean for them and where they can find more information. It is written in clear, plain language and brings together important updates in one place. The first edition of Disability Update is available now. Subscribe to the newsletter to get the latest disability news and updates directly to your email inbox. |
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Resources for providersOur website has a range of resources to support you deliver safe and quality services and comply with your registration: |
Resources for behaviour support practitioners |
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Connect with usStay in touch with the NDIS Commission on social media:
General enquiries1800 035 544 (free call from landlines) Our Contact Centre is open weekdays excluding public holidays. You'll find our operating hours and other means of contacting us on the Contact us page of the NDIS Commission website. To provide feedback, contact the NDIS Commission by emailing Thanks for reading!You can find past issues of the NDIS Commission provider newsletter on our website. The NDIA also publishes various newsletters, including a provider newsletter. 
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