Are you ready for winter?

There are lots of steps you can take now to make sure you are prepared when it comes to looking after yourself and your home when the colder weather hits. For example, checking your boiler to make sure it is working and reporting any issues to us.  

Have your say on our Tenancy Management Policy

Over the coming months we want to work with you to update our Tenancy Management Policy.  To start, we'd love to hear your views on pets, pests and also which areas we should consult on next. 

New telephony software in the Hub

Over the next few weeks we are moving our Customer Hub onto a new system that will in the long term makes things much easier and quicker for customers to get through to us. While we transition onto this new system it may mean longer than normal wait times. We apologise for any inconvenience this may cause in the short term.

Do you pay a variable service charge?

In the next couple of weeks, customers who pay a variable service charge will receive a booklet telling them about the actual costs of the services they received from us from 1 April 2023 up to 31 March 2024, and how it compares to the estimate that was sent out before the start of the financial year.

If you pay variable service charges, please look out for your booklet arriving in the post and if you have any queries please check out the Service Charge area on our website.

We are backing Pendle’s Beat the Street initiative

We are encouraging the people of Pendle to Beat the Street as the borough is transformed into a giant game board for six weeks. We've put £3,000 into the project, which runs from Wednesday, September 18 2024 to Wednesday, October 30 2024.

Introducing Wybourn Works

Residents in Wybourn are benefitting from our innovative employability and wellbeing programme to support people into training, voluntary work and employment. Running until March 2025 the programme includes skills-based courses and person-centred employability coaching from the Pat Midgley Community Hub in Wybourn. 

Community collaboration brings new life to Northmoor alleyways

The Northmoor Together Alleyway Project is a prime example of what can be accomplished when we unite with residents to achieve a common goal. This long-term initiative, which began in 2006, has seen local neighbours working together to transform a neglected alleyway into a lively, communal space.

You said, we listened

We are always looking for customer feedback to ensure that we are continuing to improve and develop services. 

Over the last year we have been using Our Voice to gather your views. Why not take a look at how we have used your feedback?

September's update from Insight

Insight has just finished a scrutiny that looked at customers’ experience of a moving into a Great Places home.  Take a look at their September update to find out more. 

Repairing Trust Call for Evidence

The Housing Ombudsman Service is inviting residents to complete an online survey about your experience of repairs and maintenance operatives in your home. You can take part by clicking the link below.