New rent and service charges from April, have your say on Connect, our new PEEP self-referral process, and more!
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Welcome to your latest newsletter from Paradigm!
In this issue, we:
Share information about your new rent and service charge estimate
Let you know how you can get involved and shape our services
Ask you to let us know if you need help to leave your home in a fire
Share how you can make a formal complaint or compliment
Provide ways to contact us if you need extra support from your Customer and Neighbourhood Officer.
Your new rent and service charge from April 2026
You should soon receive a letter from us with your new rent and service charge estimate that you will need to pay from April. The way your rent and service charges are calculated remains the same.
You can find out more about this increase here.
If you want to calculate your monthly rent, you can do so with our online rent calculator here.
We're hosting a service charge and Estates webinar on Tuesday 10 March from 6pm - 7pm. Join us to learn about:
- The basics of service charges
- Legal framework behind service charges
- Our new estates standard
If you have any questions, please do submit them beforehand when you register.
Struggling to pay your rent?
If you are struggling to pay your rent or are worried about your rent increase, please contact us as soon as possible on 0330 303 1010. We can help you to avoid debts piling up by setting up repayment plans and connecting you with advice services if needed.
Get involved! We want your views
Got five minutes?
Your feedback helps shape the services you receive. Take part in any of our live projects below and you’ll be entered into a monthly prize draw to win one of three £25 vouchers.
Review our Estates Standards booklet
We’ve created a new Estates Standards document, and we’d love your feedback! Is it easy to read and does it clearly set out what you can expect from us?
Eviction policy review
Share your views on our Eviction policy in a quick 10-minute survey to help us keep things fair, consistent and supportive for residents.
What should we call our new organisation?
As SettleParadigm becomes a new organisation, we're asking residents to suggest our new name! You can share up to three suggestions below.
Want to get involved further?
Help influence the look and feel of the new organisation. Join a webinar on 23 March (7-8:30pm) to let us know what you think of draft brand ideas, and you could receive a £15 voucher.
Can you leave your home in the event of a fire?
Your safety is our top priority. You can now self-refer for a Residential Personal Emergency Evacuation Plan (RPEEP), if you need extra help to leave your home during an emergency, such as a fire.
An RPEEP helps us understand your evacuation needs and allows us to work closely with the local fire service so the right support is in place if it’s ever needed.
You can find out more about RPEEPs and how to update your information here.
Out and about in the community
Over the past few weeks, we’ve been out meeting communities and getting to know you better. It’s been great for us to hear more about you and your neighbourhoods, and we look forward to meeting even more of you over the coming months!
We’ll be visiting the following locations soon:
- Gerrards Cross - Wednesday 11 March
- Uxbridge and Denham - Wednesday 25 March
Don’t see your area listed? Don’t worry - we’re still planning future visits and will be in touch to share more details as soon as they’re confirmed.
You can use our new engagement platform Connect to stay up to date with events in your area, check when we’ll be visiting near you and view updates after each event.
Make a complaint or compliment
We welcome your feedback, both good and not so good. We have a specialist Customer Resolutions team who make sure your comments are dealt with efficiently and that we learn from your experience.
If you would like to complain, or let us know about a great experience, you can share your feedback by calling us on 0300 303 1010, emailing us at ContactUs@ParadigmHousing.co.uk or filling out the form on our website here.
We're here to support you
Whether you’re facing challenges at home, feeling isolated, or struggling to settle in, your Customer and Neighbourhood Officer (CNO) can help. They will listen, offer advice and connect you with the right help when you need it. You can see some examples of how we have supported residents here.
If you need some extra support, please call us on 0300 303 1010. We are here to support you and make sure you have the help you need to feel safe, settled, and confident in your home.
Keeping your communal areas safe and tidy
We've been using the winter months to tidy up the communal areas on your estates.
This has included cutting back a number of large hedges to keep paths and communal areas safe, tidy and easy to use.
Over the coming weeks, the grounds maintenance team will be out and about carrying out replanting works to improve the look of our green spaces.
Thank you for your patience while these improvements are taking place.
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