Merry Christmas from Paradigm Housing!
We’re delighted to share a festive round-up to help you enjoy the season and stay informed.

In this issue, you can:

• Take part in our festive competition

• Check our Christmas opening hours and find out how to contact us in an emergency

• Catch up on our latest performance, showing how your feedback is shaping our services

• Find financial support links if you're feeling worried about money at this time of year.

We hope you enjoy this edition - best wishes for Christmas and the New Year.

Fancy winning a £30 voucher?

Christmas opening hours

In an emergency (when there is an immediate health and safety risk to you or your home, or the structure of your home has been damaged), please call our usual number, 0300 303 1010, and you will be redirected to our out-of-hours service, who will be able to arrange the help you need.

If you have an open anti-social behaviour (ASB) case with us, please continue to record evidence using the ASB App and we will review it when we reopen in January.

For anything else, email ContactUs@ParadigmHousing.co.uk and we'll get back to you in the New Year. To raise a routine/non urgent repair, email Repairs@ParadigmHousing.co.uk. 

Your feedback on our performance

Since April 2023, all social landlords have used Tenant Satisfaction Measures (TSMs) to report performance in a clear, standard way. We also publish our results quarterly so you can see how we’re doing throughout the year.

We're pleased to share that, compared with the same period last year, satisfaction has improved across almost all measures for residents who rent from us.

Click here to see the full results from the last quarter.

We’ve also set up a Resident Steering Group for Settle and Paradigm residents to help review performance and shape the future of our communities and services. Keep an eye out - they’ll be sharing updates and insights soon.

Report communal repairs via MyParadigm

We're pleased to share that you can now report communal repairs directly through the MyParadigm portal. When submitting a repair request, you'll see a new option allowing you to choose between your home address or the block address. If the issue is not inside your home, please select the block address instead.

To help us resolve your request quickly and efficiently, please provide as much detail as possible when reporting repairs. Click here to sign in to your MyParadigm account, or set one up.

Not yet signed up to MyParadigm?

Creating a MyParadigm account is easy, and only takes a few minutes. You'll need to provide:

• Your first and last name
• Your current postcode
• Your Paradigm account number (which you can find on your rent statement, or any other letter we've sent you)
• Your date of birth
• Your email address

Watch the video below to help you through the process, and click here to sign up.

Staying #SaferTogether this festive season

Many people enjoy the festive cheer that a Christmas tree and decorations can bring to a home, but these can act as extra fuel for a potential house fire. Here are our top tips for how you can stay safe over Christmas and into the New Year:

Taking a few simple precautions now can help keep your home safe and festive this Christmas 🎄

Being mindful this New Year's Eve

A few simple ways to be mindful:

• Keep music and voices at a reasonable level, especially late at night.
• Let your neighbours know if you’re hosting a gathering.
• Clean up promptly after any outdoor celebrations.
• Be extra careful with fireworks and sparklers.

We're here to support you

The festive season can bring extra challenges, especially when it comes to finances - but you don’t have to face them alone. If you’re feeling concerned, give us a call. We can connect you with helpful support services, such as Citizens Advice, or refer you to local food banks.

We know that energy bills are a concern for many at this time of year. If you're falling behind with your energy bills and finding yourself struggling to pay, the best thing to do is contact your supplier as soon as possible. Under rules from regulator Ofgem, your supplier has to help you – usually by negotiating a payment plan that you can afford. MoneySavingExpert has some great advice, which you can read here. You can also call us on 0300 303 1010 - we can offer advice and refer you to partners who can help.

And don't forget our support hub. It's jam-packed with useful tips and links to organisations who offer advice and practical help on a wide range of issues.

Quick links