Dear Resident or Family Member,

Important Update for Residents and Families: Positive COVID-19 case identified at Calvary Central Park

I am writing to inform you that a resident tested positive for COVID-19 at Calvary Central Park on Monday 17 January. This person resides on Level 1, as such the level was placed in lockdown effective immediately. We apologise for the delay in providing you with this information. We are pleased to inform you, that sitewide testing has been undertaken and all other residents returned a negative result.

We understand that thismay be worrying for you and your loved one in our care. We want to assure you that we are doing everything possible to continue to look after the health and wellbeing of all our residents while keeping them safe during this difficult time.

What is Calvary doing?

The Home’s COVID-19 Outbreak Management Plan (OMP) has been enacted and we have taken immediate action to contain transmission and keep residents and staff safe. We have:

• Physically separated the affected person, including any close contacts;
• Notified and are working with the State and Commonwealth agencies;
• Ensured all residents are being safely cared for in their rooms, including meals and activities;
• Commenced COVID-19 testing of residents and staff;
• Provided full outbreak personal protective equipment (PPE - gloves, masks, face shields, gowns) to required areas.
• Restricted visitation is still permitted, with residents on Level one cared for in their rooms.

What does this mean for residents and families?

Effective from Monday 10 January 2022, the following visitation access will apply:

• One (1) single nominated visitor is permitted per resident. Children Under 12 are not permitted entry
• Each family should nominate the visitor and notify the Home Manager of the name of the visitor
• Visits are limited to one per day seven days a week between 10am and 4pm and must be booked at least one day in advance, to allow us to prepare for your visit
• Visits are conducted within the resident’s room. Resident social outings are not permitted.
• A visitor will be permitted subject to a negative Rapid Antigen Test (RAT) conducted on arrival
• Visitors must wear full PPE during their visit, which will be provided by the Home
• A staff member will provide each visitor assistance in accessing, donning and doffing your PPE appropriately.

Are residents safe?

All residents are being kept safe in their rooms where they are being provided with their usual care, with some changes under these conditions. For resident safety, group activities and group dining have been suspended. Residents will be provided with their meals and hydration, medication, exercise, medical care and phone/video call contact with families in their rooms.

In addition to these first actions, our care continuity plan ensures we have the clinical and non-clinical staff and other support services necessary to meet the individual care needs of our residents during situations such as this.

The team will be calling you, the listed Person Responsible, with a situation update during the outbreak period.

Where can I get more information?

Calvary will update you again as soon as any information becomes available.

We kindly request that you limit your contact with the home due to the increased workload and while staff are focused on caring for the residents.

Please be assured that our staff have prepared for situations such as these. Our staff are trained in strict infection control procedures and are focusing all of their attention on the individual care needs of residents.

You can help us to ease anxiety by sharing this information with other family and friends.

Thank you for you continued understanding and patience at this time.

Yours sincerely,

Dana Ieraci, Regional CEO – State