An update on your rent and service charges, ways to get involved and more!
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Welcome to your February newsletter
In this newsletter, we:
- Explain how and where to pay your rent and service charges
- Share what to do and where to get help if you are struggling to pay rent
- Tell you who to contact if you need support
- Share ways you can get involved
- Ask for you to let us know if you need help leaving your home in an emergency....
and much more!
Your new rent and service charge from April 2026
You should soon receive a letter from us with your new rent and service charge estimate that you will need to pay from April. The way your rent and service charges are calculated remains the same.
You can find out more about this increase here.
If you want to calculate your monthly rent, you can do so with our online rent calculator here.
How can I pay?
Rent must be paid regularly and in advance
You can pay both your rent and service charges using a variety of convenient methods.
Online through our MyParadigm portal
By Direct Debit. You can set this up by calling 0300 303 1010
By calling 0300 303 1010 and selecting option 1
This payment line is open 24 hours a day, 7 days a week
At a post office with your Paradigm Rent card
At a Payzone outlet
If you have any queries, please don't hesitate to contact us on 0300 303 1010
Get involved! We want your views
Got five minutes?
Your feedback helps shape the services you receive. Take part in any of our live projects below and you’ll be entered into a monthly prize draw to win one of three £25 vouchers.
Review our Estates Standards booklet
We’ve created a new estates standards document and we’d love your feedback! Is it easy to read and does it clearly set out what you can expect from us?
Eviction policy review
Share your views on our Eviction policy in a quick 10-minute survey to help us keep things fair, consistent and supportive for residents.
What should we call our new organisation?
As SettleParadigm becomes a new organisation, we're asking residents to suggest our new name! You can share up to three suggestions below.
Want to get involved further?
Help influence the look and feel of the new organisation. Join a webinar on 23 March (7-8:30pm) to let us know what you think of draft brand ideas, and you could receive a £15 voucher.
Can you leave your home in the event of a fire?
Your safety is our top priority. You can now self-refer for a Residential Personal Emergency Evacuation Plan (RPEEP), if you need extra help to leave your home during an emergency, such as a fire.
An RPEEP helps us understand your evacuation needs and allows us to work closely with the local fire service so the right support is in place if it’s ever needed.
You can find out more about RPEEPs and how to update your information here.
Out and about in the community
Over the past few weeks, we’ve been out meeting communities and getting to know you better. It’s been great for us to hear more about you and your neighbourhoods, and we look forward to meeting even more of you over the coming months!
We’ll be visiting communities at the following locations soon:
- Gerrards Cross - Wednesday 11 March
- Uxbridge and Denham - Wednesday 25 March
You can use Connect to stay up to date with engagement events in your area, check when we’ll be visiting near you, and view updates before and after each event.
Making a complaint or compliment
We welcome your feedback, both good and not so good. We have a specialist Customer Resolutions team who make sure your comments are dealt with efficiently and that we learn from your experience.
If you would like to complain, or let us know about a great experience, you can share your feedback by calling us on 0300 303 1010, emailing us at ContactUs@ParadigmHousing.co.uk or filling out the form on our website here.
We're here to support you
Whether you’re facing challenges at home, feeling isolated, or struggling to settle in, your Community and Neighbourhood Officer (CNO) can help. They will listen, offer advice, and connect you with the right help when you need it. You can see some examples of how we have supported residents here.
If you need some extra support, please call us on 0300 303 1010. We are here to support you and make sure you have the help you need to feel safe, settled, and confident in your home.
Update your details for a chance to win a £100 shopping gift card!
We want to make sure we’re offering the right help and support to all our residents – but to do that, we need your information to be up to date.
Over the last few weeks, you should have received either an email from Feedback@ParadigmHousing.co.uk or a text from ‘Paradigm HG’ with a link to a short form, helping us get to know you and your household better. This information helps us to better understand the needs of our communities and provide the right services. As a thank you, every 100th resident who completes the form will receive a £100 shopping gift card! We've already sent out 21 vouchers to residents - could you receive the 22nd?
If you have any questions, check the FAQs on our website.
Save our number!
We want to make it easy for you to get in contact with us. Adding our number to your phone means you can reach our services even more quickly, and you’ll know it’s us when we call. Save our number 0300 303 1010 to your contacts today.
Don't forget to register for MyParadigm
MyParadigm is our secure online portal where you can:
- View your rent and service charge statements
- Pay your rent
- Report repairs
- Contact us
MyParadigm is available 24/7, with statements updated overnight.
To sign up you’ll need:
- A valid email address
- Your 6‑digit tenancy number (new residents can find this in your welcome letter)
Watch the video below to learn how, and click here to sign up.
Quick links
