Dear Resident and Family Members,

COVID-19 Update for Residents and Families: Positive cases identified at Calvary Ryde

I am writing to inform you that unfortunately two (2) residents have tested positive for COVID-19 at Calvary Ryde. One resident is from Level One and the other is from Level Two.

Calvary Ryde is closed to visitors effective immediately. The home will remain closed to visitors until Sunday.

Both residents are currently isolating and receiving care in their rooms. All other residents are able to move freely around their level, but must not move elsewhere in the home.

We understand that this may be worrying for you and your loved one in our care. We want to assure you that we are doing everything possible to continue to look after the health and wellbeing of all our residents while keeping them safe during this time.

What are we doing to keep resident’s safe?

The home’s updated COVID-19 Outbreak Management Plan (OMP) has been enacted and we have taken immediate action to contain transmission and keep residents and staff safe. We have:

• Physically separated the affected persons, including any close contacts;
• Ensured all residents are being safely cared for in their rooms, including meals and activities;
• Notified and are working with the State and Commonwealth agencies;
• Continue our COVID-19 testing regime of residents and staff;
• Supplied full outbreak personal protective equipment (PPE - gloves, masks, face shields, gowns) to required areas.

In addition to these first actions, our care continuity plan ensures we have the clinical and non-clinical staff, as well as other support services necessary to meet the individual care needs of our residents during situations such as this.

Information for visitors during an outbreak

Calvary’s Position Statement on Visiting in Aged Care, which took effect from 9 February 2022, allows visits for residents in all circumstances, including when a home is experiencing an outbreak and is in lockdown. There are, however, specific requirements to help keep our residents, their visitors and our staff as safe as possible.

• Calvary Ryde will be closed for the next three (3) days to enable the home to ensure all safety measures are in place for residents, visitors and staff.
• Consistent with Calvary’s Position Statement on Visiting in Aged Care one fully vaccinated visitor (Partner in Care), per resident, will be permitted entry to the home from 11.00am 13 March 2022 (day 4 of the outbreak).
• Visiting hours are between 11.00am and 6.00pm, with last entry to the home at 4.30pm. This is to ensure all screening processes can be completed by our day staff.
• All visitors will be supplied with the appropriate PPE (including face masks and shields as appropriate) to wear whilst visiting.
• We ask that you review the following video which explains how to don (put on) and doff (take off) PPE.  Staff will be able to assist you as required. https://www.health.gov.au/resources/videos/donning-and-doffing-personal-protective-equipment-in-residential-aged-care
• Visitors will be required to have a rapid antigen test (RAT test) before entering the home. This takes time, and we ask for your patience as we manage this important screening process.
• Visitation exceptions may be made for residents receiving end of life care, residents who may be experiencing distress, or where a special care and support role is provided. Please speak with the home manager to discuss arrangements.

We will continue to liaise closely with Public Health Unit officials, who will make the decision about whether and when it is safe to remove the current visitation restrictions. We will keep you updated as information becomes available. We anticipate our next communication to you will be before the end of the week.

We kindly request that you limit your contact with the home due to the increased workload and while staff are focused on caring for the residents. Please contact the home manager if you would like to book a video call with your loved one. Clearly labelled care packages may be left with the home, and we will ensure your loved one receives them. 

Please be assured that our staff have prepared for situations such as these and are trained in strict infection control procedures. They continue to focus all of their attention on the individual care needs of residents. You can help us to ease anxiety by sharing this information with other family and friends.

Thank you for your continued understanding and patience at this time.

Sincerely,                           

Amanda Bennett,

General Manager Aged Care