New rent and service charges from April, have your say on Connect, our new PEEP self-referral process, and more!
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Welcome to your latest newsletter from Paradigm!
In this issue, we:
Share information about your new rent and service charge estimate
Let you know how you can get involved and shape our services
Ask you to let us know if you need help to leave your home in a fire
Share how you can make a formal complaint or compliment
Provide ways to contact us if you need extra support from your Customer and Neighbourhood Officer.
Your new service charge from April 2026
You should soon receive a letter from us with your new service charge estimate that you will need to pay from April. The way your service charges are calculated remains the same.
Get involved! We want your views
Got five minutes?
Your feedback helps shape the services you receive. Take part in any of our live projects below and you’ll be entered into a monthly prize draw to win one of three £25 vouchers.
Review our Estates Standards booklet
We’ve created a new estates standards document and we’d love your feedback! Is it easy to read and does it clearly set out what you can expect from us?
Eviction policy review
Share your views on our Eviction policy in a quick 10-minute survey to help us keep things fair, consistent and supportive for residents.
What should we call our new organisation?
As SettleParadigm becomes a new organisation, we're asking residents to suggest our new name! You can share up to three suggestions below.
Want to get involved further?
Help influence the look and feel of the new organisation. Join a webinar on 23 March (7-8:30pm) to let us know what you think of draft brand ideas, and you could receive a £15 voucher.
Can you leave your home in the event of a fire?
Your safety is our top priority. You can now self-refer for a Residential Personal Emergency Evacuation Plan (RPEEP), if you need extra help to leave your home during an emergency, such as a fire.
An RPEEP helps us understand your evacuation needs and allows us to work closely with the local fire service so the right support is in place if it’s ever needed.
You can find out more about RPEEPs and how to update your information here.
Out and about in the community
Over the past few weeks, we’ve been out meeting communities and getting to know you better. It’s been great for us to hear more about you and your neighbourhoods, and we look forward to meeting even more of you over the coming months!
We’ll be visiting the following locations soon:
- Gerrards Cross - Wednesday 11 March
- Uxbridge and Denham - Wednesday 25 March
Don’t see your area listed? Don’t worry - we’re still planning future visits and will be in touch to share more details as soon as they’re confirmed.
You can use our new engagement platform Connect to stay up to date with events in your area, check when we’ll be visiting near you and view updates after each event.
Make a complaint or compliment
We welcome your feedback, both good and not so good. We have a specialist Customer Resolutions team who make sure your comments are dealt with efficiently and that we learn from your experience.
If you would like to complain, or let us know about a great experience, you can share your feedback by calling us on 0300 303 1010, emailing us at ContactUs@ParadigmHousing.co.uk or filling out the form on our website here.
We're here to support you
Whether you’re facing challenges at home, feeling isolated, or struggling to settle in, your Customer and Neighbourhood Officer (CNO) can help. They will listen, offer advice, and connect you with the right help when you need it. You can see some examples of how we have supported residents here.
If you need some extra support, please call us on 0300 303 1010. We are here to support you and make sure you have the help you need to feel safe, settled, and confident in your home.
Update your details for a chance to win a £100 shopping gift card!
We want to make sure we’re offering the right help and support to all our residents – but to do that, we need your information to be up to date.
Over the last few weeks, you should have received either an email from Feedback@ParadigmHousing.co.uk or a text from ‘Paradigm HG’ with a link to a short form, helping us get to know you and your household better. We’ll also ask you to share some additional details, such as your ethnicity, use of English, and any disabilities or long-term medical conditions. This information helps us to better understand the needs of our communities and provide the right services.
As a thank you, every 100th resident who completes the form will receive a £100 shopping gift card! We've already sent out 21 vouchers to residents - could you receive the 22nd?
If you have any questions, check the FAQs on our website.
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