9 February 2022 | View in Browser
Coronavirus (COVID-19) | Update for Residents and Families

Dear Resident or Family Member,

COVID-19 Visitation Reminder for Residents and Families at Calvary Robina Rise

Further to our communication yesterday, I am writing to let you know that unfortunately an additional positive case of COVID-19 has been detected amongst residents on Level 1 in the latest round of testing. In line with Public Health Unit advice, the COVID positive resident will remain in, and be cared for in their rooms for now.

Our testing regime with residents will continue over the next few days, and we will update you with information as soon as it becomes available. We anticipate our next update to you will be after the weekend.

Level 1 residents may now move freely about their own unit. Group activities have recommenced as usual for Ocean unit, Level 2 and Level 3, in a COVID safe manner. 

Ocean unit, Level 1, Level 2 and Level 3 are all currently open to receiving one visitor (Partner in Care) per resident, consistent with Calvary’s Position Statement on Visiting in Aged Care.

Updated information for visitors

  • From 9 February 2022, one visitor per resident will be permitted entry to the home.
  • Opening hours are 9.00am – 5.00pm, with last entry at 3.30pm.
  • Please remember to book your visit by emailing kristi.cleland@japara.com.au
  • All visitors will be supplied with the appropriate PPE (including face masks and shields as appropriate) to wear whilst visiting. Staff assist you with donning (putting on) and doffing (removing) PPE correctly.
  • We ask that you review the following video which explains how to don and doff PPE.  Staff will be able to support you if this is required when visiting. https://www.health.gov.au/resources/videos/donning-and-doffing-personal-protective-equipment-in-residential-aged-care
  • Visitors will be required to have a rapid antigen test (RAT test) before entering the home. This takes time, and we ask for your patience as we manage this important screening process.

Please remember to book your visit

  • Visitors must email kristi.cleland@japara.com.au to book their visit,
  • Visitors are asked to include the following information in their email: requested date and time, name of resident and room number, visitors name and attach proof of their COVID vaccination.

As always, visitation exceptions can be made for residents receiving end of life care and for compassionate visits. Please contact the home manager to make arrangements.

Thank you for your continued support and understanding.


Anne Marie Cassaniti,

General Manager Aged Care