Dear Resident or Family Member,

COVID-19 Update for Residents and Families at Calvary Robina Rise

I am writing to inform you that an additional two (2) residents have tested positive for COVID-19 at Calvary Robina Rise. Both residents reside on Level 3.

Our intention was to re-open Level 3 to visitors today, however due to ongoing transmission, we wish to conduct a further round of testing on Monday 31 January before discussing with the Public Health Unit when it is safe to re-open, and when restrictions can be lifted.

Until then, Level 3 remains closed to visitors. Ocean unit, Level 1 and Level 2 are open to visitors as per previous communication, subject to guidelines.

Visitation information and guidelines

• To ensure all residents and families have fair access and time for their visitations, we are restricting visits to ONE per week (over the next 7 day period), per resident.
• For now, we kindly ask that you book your visit with us via the instructions below.
• In line with Calvary’s recent visitor update of 29 December 2021, one single nominated visitor only will be permitted per resident during the home’s visiting hours. This is due to the continuing heightened risk of infection and will be in place until further notice.
• Visitation exceptions may be made for residents receiving end of life care, residents who may be experiencing distress, or where a special care and support role is provided. Please speak with the home manager to discuss arrangements.
• Visitors must consent to a RAT test before being allowed entry to the home, complete the usual check-in procedures, and wear full PPE provided by the home for the duration of the visit.
• RAT testing and the usual check-in procedures can take up to half an hour, before visitors are permitted entry to the home. We kindly ask for your patience as we manage these important screening procedures.

Booking a visit with your loved one

• Email kristi.cleland@japara.com.au to request a visitor booking.
• When emailing please include the following information in your email: requested date and time, name of resident/room number, visitors name and attached proof of your COVID vaccination.
• Visiting hours are from Monday to Friday from 9:30am with last entry at 3:30pm. All visitors must leave the home by 5.00pm.

Thank you for your understanding and patience over this time.

Sincerely,

Anne Marie Cassaniti

General Manager, Aged Care