Find out more about our services, watch our welcome video & more!
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Welcome to your first Paradigm newsletter
We’re delighted to welcome you to Paradigm and look forward to getting to know you over the coming weeks.
You’ll receive a newsletter from us every month, designed to keep you informed about important updates, useful services and what’s happening across our communities.
We’re really pleased to have you with us. If you need anything in the meantime, please don’t hesitate to get in touch.
In this newsletter, we:
- Welcome you to Paradigm
- Share what you can expect from us as your new landlord
- Introduce you to our website and MyParadigm portal
- Help you understand how to contact us, report repairs and pay rent
- Share our new engagement hub, Connect, and how you can get involved
Find out more about our services
We want to help you get to know how things work at Paradigm, so we’ve created a dedicated website hub with key information about our services - including paying your rent, repairs responsibilities, and guidance on damp and mould.
We have also produced a handy information document with everything you need to know about your tenancy.
Repairs
We want you to feel safe, comfortable and confident living in your home with us.
If something breaks or isn’t working properly, you can report a repair in the way that suits you:
- Via your online resident portal (MyParadigm)
- By phone: 0300 303 1010
- By email: Repairs@ParadigmHousing.co.uk
- Using LiveChat on our website
- Completing our new online form for repairs.
We will respond quickly and keep you informed of when someone will attend. Our repairs service is delivered between 8am and 5.30pm, Monday to Friday.
All emergency repairs (something that poses an immediate risk to you or your home) should be reported to us by phone on the number above.
If you have an emergency repair outside of our opening hours you can still call the number above to be connected to our out-of-hours service. We operate a 24/7 emergency repairs service.
You can find more information about our repairs service on our website.
We also have a handyman service in your scheme for smaller jobs, such as changing lightbulbs. Call us on the number above to talk to our Customer Service team about what you may need help with.
How to book a room
Paradigm offer guest room services - exclusively for the use of the family and friends of Paradigm's older persons scheme residents.
Find out more about how to book this, and costs and responsibilities here.
If you would like to book a room, call us on 0300 303 1010 or email RoombookingOPS@paradigmhousing.co.uk.
Meet your Customer and Neighbourhood team
Your Customer and Neighbourhood team
Our dedicated Customer & Neighbourhood team will be looking after the homes that have transferred from L&Q. They’re here to help with tenancy matters, neighbourhood concerns and day-to-day housing queries - they'll be out and about in your communities getting to know you.
You can reach the team by calling 0300 303 1010.
Paying your rent and service charges
There are lots of ways you can pay your rent and service charges, which are explained on our website. The easiest way is to set up a direct debit. To set up a Direct Debit, call 0300 303 8048.
You can find out more about rent and service charges on our website here.
Your new rent and service charge from April 2026
We’ll be writing to you at the end of February with your new rent and service charge estimate that you will need to pay from April. The way your rent and service charges are calculated remains the same.
We're hosting a service charge webinar on Thursday 12 March from 6pm - 7pm. Join us to learn about:
- The basics of service charges
- Payment types and options
- Our new estates standard
You can submit questions during registration and also ask further questions throughout the webinar.
MyParadigm
MyParadigm is our secure online portal that allows you to pay your rent, report repairs and contact us, all from one place.
The video below will help you to set up your account on MyParadigm.
Have your say with Connect
Connect is our new online space where residents can get involved and help shape SettleParadigm.
It’s a digital community designed to make it easier for you to share your views, stay informed, and influence the decisions that affect your home, your services and your neighbourhood.
Right now, you can:
Register your interest in our repairs standard review and help shape what a good repairs service should look like for residents
Register your interest in one of our branding events, where you can influence the look and feel of the new organisation
Keep your eyes peeled for even more resident involvement opportunities coming soon!
Whether you want to dip in occasionally or get more involved, Connect gives you a direct way to make your voice heard.
Join the wider online hub here.
We’re visiting your area
You can also use Connect to stay up to date with welcome events in your area, check when we’ll be visiting near you, and view updates before and after each event.
Who is Paradigm?
We are Paradigm Housing, a local housing association whose purpose is simple - to provide safe, affordable homes and deliver great customer service to the people who live in them.
You’re now part of a community of over 30,000 residents across Buckinghamshire and the surrounding areas - and we’re excited to have you with us.
On 27 October 2025 Settle Group and Paradigm Housing Group became one organisation temporarily called SettleParadigm, with a shared commitment to delivering more for residents and our communities. Together, we’re building a better future.
While our organisation has evolved, it will take a bit longer to integrate all our services. This means that you will still call Paradigm's Contact Centre, see Paradigm vans on the road and have Paradigm teams working in your homes. You won’t see any changes in the services you receive until we rebrand, expected to be in the Autumn of 2026.
Contact us
There are several ways you can reach our services.
- Our Customer Services team is available from 8am to 5.30pm Monday to Friday.
- By telephone: 0300 303 1010
- By email: ContactUs@ParadigmHousing.co.uk
- Face to face: If you would like us to visit you, please contact our team on the telephone number above.
- By LiveChat: You can reach a Customer Service Advisor directly through ParadigmHousing.co.uk, ask questions and receive real-time advice and information.
Quick links
