Helping us understand you better

This year, as part of our annual Customer Roadshow, we’re putting a spotlight on how we gather and understand Equality, Diversity and Inclusion (EDI) information from our customers. This is really important to us — it helps us go beyond just knowing our homes and instead understand the people who live in them. The more we know, the better we can shape our services, improve outcomes, and support teams across the organisation to do their best work.

You'll soon be invited to complete a short survey, sent via text or email. And to help us reach as many people as possible, we’ll also be out in our communities with a series of door‑knocking days —keep an eye out!

Check out the new MySHG mobile app!

We’re excited to announce that the new MySHG customer portal now has its very own mobile app! If you prefer using a mobile device, the app makes it even easier to access your account and services anytime, anywhere.

The app is available for both Apple and Android devices. To get started, simply search for ‘MySHG’ in your app store or use the links below:

App Store: https://apps.apple.com/gb/app/myshg/id6756305465

Google Play Store: https://play.google.com/store/apps/details?id=com.hallnet.activeportalapp.stockport

Stay connected with MySHG on the go and manage your home wherever you are!

Note: MySHG is currently available to customers who rent a home from Stockport Homes.

Help shape our Customer Annual Report

We’re putting together our 2025/26 Stockport Homes Annual Report and want your help to shape it. The report looks back at our performance over the past year and highlights the support available to customers going forward.

The survey takes less than 7 minutes to complete and closes Tuesday 30 June (5pm). Click the button below and fill in the survey for a chance to win a £25 Love2Shop voucher.

Furniture Donations Wanted – Free collection in Stockport

Do you have unwanted furniture in good, reusable condition? We offer free collections across Stockport, straight from your door.

By donating your furniture, you’re not just clearing space, you’re helping make a real difference. Your items can provide comfort, dignity, and a fresh start for individuals and families in need, helping turn a house into a home.

What do we accept?

• Sofas
• Beds
• Tables 
• Chairs
• Wardrobes
• Electrical goods

(provided relevant items have fire safety labels attached and are in both clean and usable condition)

Give your furniture a second life—donate today and help transform lives.

Involved and Inspired Event highlights

At the start of the month, we welcomed customers to Cornerstone for a special event focused on involvement opportunities at Stockport Homes. Held during National Volunteer Week 2026, the event showcased how customers can shape decisions, influence change, and help improve services by sharing their lived experiences.

During the event, customers heard from the Chief Executive Carmel Chambers, the Governance Team and a customer of Stockport Homes, Debra. Customers also had the chance to explore our Panel stalls, where they could speak directly with current members to learn more about each group and their experiences. Nine customers signed up to one or more panels.

How we're improving the way we use technology and your information

We’re making some important improvements to the way Stockport Homes Group manages technology and customer information. These changes will help us provide safer, faster, and more reliable services for you. From strengthening how we protect your data to making better use of digital tools, our new approach will mean clearer communication, improved accuracy, and a more responsive experience whenever you need our support.

Read the full update to see what’s changing and how it benefits you.

Our Gardening competition is coming up...

It's almost that time of year again where we have judges vote in our annual gardening competition in categories such as best communal garden, best fruit and veg and many more.

Keep an eye out for more information across our social media platforms and our website, more will be revealed soon!

Mutual Exchange

Are you finding it hard to secure a move through Homechoice? If so, Mutual Exchange can be the quickest way to choose your next home.

Between April 2025-26,185 customers successfully moved homes via Mutual Exchange.

What is a mutual exchange? A Mutual Exchange is where you can swap your Stockport Homes or Housing Association property with another customer.

To register and apply for Mutual Exchange, please visit www.homechoicestockport.org

Current SHG tenants can now register free of charge with the national Homeswapper service: https://www.homeswapper.co.uk/. This is particularly useful for customers looking to move out of the Stockport borough.

To request further support, please email us at homechoice@stockporthomes.org, call us on 0161 217 6016, or pop into our Mutual Exchange drop-in service at Cornerstone reception on Tuesdays and Thursdays 9.30am-2.30pm”

Explore our Rightsizing Service

Are you a Stockport Homes customer who is under-occupying a 3 or 4 bed property? Do you want to downsize to a one bed property to better suit your changing needs? 

If so, the Rightsizing service can help! For more information or an informal chat, please contact the team on: 0161 217 6016 (option 2) or email rightsizing@stockporthomes.org

Safer Stockport

Support available during the World Cup

There is never any excuse for domestic abuse. Sadly, research shows that incidents can increase during major sporting events like the World Cup.

If you or someone you know may be experiencing domestic abuse, you’re not alone. Help and support are available.

Stockport Homes and a range of partner organisations are here to support you.

Anti Social Behaviour Awareness Week

Anti Social Behaviour (ASB) Awareness Week is taking place between Monday 29th June to Sunday 5th July 2026.

We're hosting events across our communities, so make sure you keep an eye out across our social media platforms and the digital noticeboards in your block to find out what's going on.

Helpful information around ASB

Whether it’s aggressive behaviour or even illegal activity, we know that ASB can seriously affect the quality of your lives. To find useful information on what ASB is, how to tackle it and how to report it, click the link below or call us on 0161 217 6016.

Collaboration with the Council and Police

The Safer Neighbourhoods Team at Stockport Homes, working with the Police and Council, has secured a Closure Order for a property in Woodley due to an escalation in reports of anti-social behaviour.

Thanks to strong partnership and substantial evidence, action has been taken to address this issue and ensure community safety.

Working together to keep our communities safe

Our Control Room Team has played a key role in nine arrests in partnership with Greater Manchester Police. These have included offences ranging from assaults and breaches of court orders to identifying individuals who were actively wanted and had previously evaded detection.

This is a great example of the value of partnership working in order to keep our communities safe and respectful. Well done to everyone involved for their professionalism and teamwork.