Read your latest news from Stockport Homes
Celebrating community spirit this Christmas season
On Wednesday, December 11th, the Offerton Senior Shindig spread the festive cheer to 80 residents, making it a standout event in the community calendar. Organised by Offerton Activities and supported by the SKylight Community Fund, the event showcased the dedication of local volunteers.
Guests received warm welcomes and raffle tickets before enjoying a hearty meal of beef hotpot and apple pie, prepared by Offerton Community Kitchen. Entertainment followed with a local school choir leading a Christmas sing-along, a lively raffle, and a spirited performance by a Christmas singer that had everyone dancing and singing along.
This celebration united the community and demonstrated the power of collaboration. Thanks to the volunteers and funders who made it all possible. Here’s to continuing the tradition—Merry Christmas and Happy New Year!
Celebrating your Customer Star Award Winners
Our Customer Star Awards celebrate our customers’ achievements and the dedication and passion of community groups across Stockport.
Who were your shining stars this year?
Watch the video below to find out 👇
Your Local Pantry Christmas Opening Times
Please see the Christmas opening times for the pantries.
Brinnington, Bridgehall and Woodley are open one morning each during the Christmas period, all members can visit any of these pantries once.
Cost of Living Support
We understand with the cost of living and Energy price increase some customers may struggle to heat their homes this winter – if you need Money Advice call our team on 0161 217 6016 or speak to our Energy Advisors on 0161 474 4062.
Heating Guides
Did you know that you can access your heating guide online?
It’s important you know how to use your heating controls to ensure it is as cost effective as possible whilst keeping you warm in your home.
Warm Spaces
There are many Warm Spaces across Stockport to support residents during the winter months.
You're welcome to drop in, relax and enjoy a hot drink, hot meal and free Wi-Fi. You can also enjoy activities and get information, support, advice, and guidance at many of the warm spaces.
Free Counselling for Stockport Homes Customers
If you’re going through a difficult time, talking it through could help. Counselling gives you time to speak to someone who will listen, offer support and will not judge you. Stockport Homes customers can get free counselling from Beacon counselling.
Counselling can help with things like:
- Coming to terms with a relationship breakdown or losing someone important to you
- Worries about cost of living, redundancy or stress in work
- Dealing with feelings of anxiety or sadness and help to resolve complicated feelings, or find ways to live with them.
- Supporting you to feel happier with who you, to make sense of things and understand yourself better.
- Improving relationships by working out better ways to communicate
- Dealing with changes in people’s lives, like having children or living with a long-term illness
- Dealing with recent or past trauma
Our Services over the Festive Period
We will be closed from 5 pm on Friday 24th of December until 8:30 am on Thursday 2nd of January for the Festive Bank Holiday.
In case of an emergency please use the numbers below.
Important Safety Notice
The safety of our residents is our top priority. To ensure everyone’s health and safety, we kindly remind you that portable gas appliances and fixed Solid Fuel appliances (wood or coal burning) are NOT permitted in any of our properties. You are also NOT permitted to store gas bottles or canisters (such as Calor or Butane gas) on your property.
This policy applies to, but is not limited to:
- Portable gas heaters (e.g., Calor/Butane gas mobile heaters)
- Gas cooking equipment of any kind (e.g., camping stoves)
- Ethanol-burning fireplaces
- Solid fuel appliances (e.g., wood-burning, coal-burning, or multi-fuel stoves)
These types of appliances require specialised installation and ventilation that differ from the regulations for natural gas. Without proper setup, they can pose significant safety risks to residents and properties.
Thank you for your understanding and cooperation in keeping our community safe.
Keep Your Packages Safe!
Not going to be home for a delivery? No problem! To ensure your packages are safe and secure you can do either of the following:
Use a local delivery locker for convenience and peace of mind.
To find your local Amazon or Evri delivery lockers use the following links:
Let’s keep your items protected and avoid the risk of loss or theft. Plan for a hassle-free delivery!
Keeping your house free of Damp, Mould and Condensation
You can report any issues or repairs in your home, including damp and mould on our website and one of our teams will be in touch with you to arrange an appointment.
Domestic Abuse Support
Everyone has a right to feel safe in their Homes and we want to ensure that all our customers know that there is help available to them.
Christmas should be a time of joy, but for some, it can be a time of fear. Everyone has the right to feel safe in their home. If you or someone you know feels threatened, we are here to help.
Together, we can help ensure safety and support for everyone this holiday season.
Staying Safe this Winter
As the winter months are upon us, we want all our customers to stay safe.
• Be cautious and take extra care when outside
• Wear shoes or boots with a good grip
• Help vulnerable relatives and neighbours
• Keep an eye on the weather and plan for changes
• When driving, pack warm clothes and essentials
SHG does not offer a gritting service or provide grit.
For further information on how to stay safe during the colder months, click here.
Estate Walkabouts
Want to get involved in your local community or chat about what could be improved in your community? Come along to our Estate Walkabouts with your Neighbourhood Housing Officer!
Customer Feedback
We have a dedicated Customer Feedback Team who deal with complaints and compliments that come into the organisation. These staff have completed specific training to ensure that they are aware of the best practices in dealing with complaints and in listening skills to fully understand your complaint.
You can contact the team by;
- Using the online form.
- Emailing feedback@stockporthomes.org
- Telephoning 0161 474 2600
- Visiting us at Cornerstone, our head office building which is at 1-3 Edward Street, Stockport, SK1 3NQ.
We want to hear your positive stories!
Have you done something positive to improve your neighbourhood or to help others?
We want to hear about it!
Send your positive stories, and we will feature them in our next customer newsletter.
TSM’s
Did you know that we publish our Tenant Satisfaction Measures monthly on our website? This allows you to see how we are performing and we use this feedback to inform how we operate our services and policy reviews.
Thank you to everyone who has provided feedback to help guide our services, we will be collecting further feedback throughout the year
