Jordan Jones is the Community Relationships Advisor for your region. Jordan trained as an electrician and joined Powerco in 2022 as a Switching Coordinator, then moved into an analyst role before becoming a Community Relationships Advisor earlier this year. When Jordan’s not at work, he’s Dad to three young boys and is a musician in The Mara.  

Dot Harris (Te Tai Tokerau) is the Community Relationships Advisor managing community relationships in your region. She’s based in our Tauranga office and enjoys meeting people and connecting kanohi ki te kanohi (face to face). Find out more about Dot here.

As a valued stakeholder, we'd like to know what Powerco work is important to you from the perspective of your role in the community. 

Please complete this short (three question) survey and have your say.

Thank you.  

To make sure we’re ready to help customers electrify, we're moving to a new way of managing our customer delivery services (also known as customer-initiated works or CIW) on our network. When this change comes into effect from mid-2025, customers will work directly with us, rather than a Powerco-approved contractor.

Work’s begun on a significant upgrade to the electricity network in Tikorangi, North Taranaki, to ensure customers in Waitara and surrounding areas have reliable electricity now and into the future, and to support growth of the area.   
 
The project includes the installation of 2.3km of new underground power cables and the replacement of 1.8km of overhead 33kV power lines, with double overhead lines from the Huirangi substation to the intersection of Ngatimaru and Faull roads.   

A $10m electricity upgrade project is underway in Marton and is expected to be completed by June 2025. A new switchroom is being built at the Pukepapa Road Substation and new cables are being undergrounded from the Arahina Substation on Mill Street to the Pukepapa Road Substation in Marton.  

The upgrade to the Feilding Substation is also nearing completion. 

We've created new website pages to act as a one stop shop for customers in Tīnui East Coast and Ākitio to get updates about the work we’re doing to improve the reliability and quality of power supply in these areas. 

Our gas network in Wellington has undergone an important upgrade with the installation of replacement valves at the Belmont Gas Gate. The gate plays a crucial role in the Hutt Valley gas network, regulating the gas pressure and supplying approximately 27,000 customers. The Belmont Gas Gate lets us independently turn off the Riddlers and Avalon district regulator stations in the case of an emergency. 

The Whanganui awa is going to be home to one of Powerco’s first PowerHubs to support community energy resilience in the face of frequent or long power outages. Read more about how the PowerHubs will help people stay connected and access power as a community, independently of the main power grid. 

Check out the mural by artist Sarah Kolver on the outside of our Atuaroa Avenue substation in Te Puke, brightening up the view from the adjacent sports field. We enjoyed going door to door, canvassing neighbours’ views on which of the two nature-inspired designs they would prefer.

Find out more about our project to install a 164km fibre optic cable on the Coromandel Peninsula and what it means for customers in the region.   

More than 10,000 trees have been planted in the Duxfield Reserve, Putāruru, in a planting project that started in 2022. The project was led by the Pokaiwhenua Catchment Group to improve the water quality and biodiversity along the stream. 

With the growth in forestry and increased carbon planting across New Zealand, new Forestry Manager Nick Catton has joined the team to work proactively with forestry owners and managers. With fallen trees and branches responsible for around a quarter of all outages, Nick is keen to use his experience as a utilities arborist and machine operator in the forestry industry to help forestry owners keep their costs and risks to a minimum while minimising faults to our network. 

We’re proud to have released our first Integrated Report, showing our customers what we’ve delivered and what we’re working on for the future, as well as the opportunities and challenges we anticipate in the coming years.  

Please spread the word - do not use apps like Snap Send Solve to report power and gas emergencies or hazards. Using these apps for urgent issues can delay our response and put people's safety at risk.  

For all emergencies, please call our Electricity Emergency Line on 0800 27 27 27 or Gas Emergency Line on 0800 111 848, which will be directly routed to our Dispatch Team for immediate action. For non-life-threatening damage or general issues, you can call our General Enquiries Line, 0800 769 372. 

We’re proud to have recently been awarded New Zealand Energy Distributor of the Year. The heart of our entry shows our unrelenting focus on connecting the communities we serve to safe, reliable and resilient electricity and gas, while investing for the future.