Read your latest news from Stockport Homes
From Struggle to Strength: Julie’s Journey from Personal Battles to Community Hero
After struggling with depression and alcohol dependency for several years, Julie began attending a local art group after being encouraged by a volunteer she met via social media. She felt encouraged to join more community groups following this and made friends by accessing Stockport Homes’ pantry service. Julie continued to get involved, joining the committee for Brinnington Big Local and becoming a volunteer at the pantry, saying she ‘wanted to pay back the kindness and support I was shown at the lowest part of my life.’
Julie has developed her self-confidence to ensure she can help others by courageously sharing her own story. She set up ‘Chatty Crafters’, a women’s only group where participants meet weekly to craft, have a coffee, and talk through anything they are dealing with in their personal lives - you can find out more here. But that isn’t all; Julie has been involved with many other community initiatives, from designing and delivering a range of well-being sessions for women who have experienced domestic abuse, to setting up a kids’ gardening club, she truly goes above and beyond for her community. Her work is not limited to Stockport; Julie has travelled across Greater Manchester, encouraging other communities to set up community gardens, improve their well-being, and help individuals escape domestic abuse.
“It was not all plain sailing as it took a lot of courage to take those first steps but I do not regret a single moment on my journey and this helps me every day to empathise with those going through difficult times in their lives,” said Julie. “What motivates me and is my main goal is to help people. If I can help someone smile again I will do anything and everything I can to do that.” - Julie Loftus.
Furniture Christmas Donations
It's not long until Christmas! Now is the perfect time to start having a clear out of Christmas trees and decorations - but don't let them go to waste - donate them to our Furniture Recycling Team and help a family feel the Christmas spirit.
You can donate items by:
- Dropping them off at Cornerstone - please call 07870994500 beforehand
- Drop them off at the Warehouse - call
- 07870994500 to arrange drop-off
- The Furniture Team can pick them up free of charge -call 07870994500 to arrange a time/date.
Your Local Pantry Christmas Opening Times
Please see the Christmas opening times for the pantries.
Brinnington, Bridgehall and Woodley are open one morning each during the Christmas period, all members can visit any of these pantries once.
Keep Your Packages Safe!
Not going to be home for a delivery? No problem! To ensure your packages are safe and secure you can do either of the following:
Nominate a trusted neighbour to receive it, please ensure they will be home at the time of delivery.
Use a local delivery locker for convenience and peace of mind.
To find your local Amazon or Evri delivery lockers use the following links:
Let’s keep your items protected and avoid the risk of loss or theft. Plan for a hassle-free delivery!
Keeping your house free of Damp, Mould and Condensation
You can report any issues or repairs in your home, including damp and mould on our website and one of our teams will be in touch with you to arrange an appointment.
Warm and Well this Winter
It’s important that people from across the borough are able to stay healthy and warm during the colder and darker months of the year. One Stockport and partners are once again joining together to support the One Stockport Warm and Well initiative which looks to keep everyone in Stockport safe, happy and healthy over the winter months.
For guidance on staying warm and well, click here.
Staying Safe this Winter
It's important during the winter months to take extra precautions when leaving the house, to ensure you stay safe this winter.
Estate Walkabouts
Want to get involved in your local community or chat about what could be improved in your community? Come along to our Estate Walkabouts with your Neighbourhood Housing Officer!
Customer Feedback
We have a dedicated Customer Feedback Team who deal with complaints and compliments that come into the organisation. These staff have completed specific training to ensure that they are aware of the best practices in dealing with complaints and in listening skills to fully understand your complaint.
You can contact the team by;
- Using the online form.
- Emailing feedback@stockporthomes.org
- Telephoning 0161 474 2600
- Visiting us at Cornerstone, our head office building which is at 1-3 Edward Street, Stockport, SK1 3NQ.
Join Stockport Homes' Complaints Advisory Panel!
Get involved in shaping how Stockport Homes handles complaints. We're seeking customers to provide feedback on our complaint process, including outcomes and compensation decisions. As a panel member, you will:
- Attend meetings to discuss closed complaints, and have discussions with fellow panel members.
- Provide impartial feedback to the Stockport Homes Complaints team.
- Help Stockport Homes meet the requirements of the Housing Ombudsman Complaints Handling Code.
Whether you've experienced a complaint or not, your insights will help us improve and align with Housing Ombudsman regulations.
Interested? Email customer.engagement@stockporthomes.org.
For more opportunities, Join our Customer Voice Membership Group here.
We want to hear your positive stories!
Have you done something positive to improve your neighbourhood or to help others?
We want to hear about it!
Send your positive stories, and we will feature them in our next customer newsletter.
TSM’s
Did you know that we publish our Tenant Satisfaction Measures monthly on our website? This allows you to see how we are performing and we use this feedback to inform how we operate our services and policy reviews.
Thank you to everyone who has provided feedback to help guide our services, we will be collecting further feedback throughout the year
