Summary of BTOM operational learnings and commonly asked queries since 30 April

New import controls were implemented on 30 April 2024.  

Read a summary of BTOM operational learnings and commonly asked queries since April 30, to help you get it right at the border and reduce unnecessary delays.

Read more here

Contact points for urgent BTOM queries   

Any urgent BTOM/import queries for plants and plant products across England & Wales should be directed to the Animal & Plant Health Agency (APHA), by email, in the first instance: phsi-importers@apha.gov.uk

Alternatively, you can contact them by telephone: +44 (0) 3000 200 301     

Any urgent BTOM/import queries for animal products should be directed to the Port Health Authority (PHA) at your nominated Border Control Post (BCP).     

Find your PHA contact details at your nominated BCP on this map.      

If you need technical help with IPAFFS you should call the Animal and Plant Health Agency (APHA) helpline on 0330 041 6999 or email APHAServiceDesk@apha.gov.uk

Resources to help you comply 

Read our extra summary of common errors and follow these top tips to get it right at the border. 

Our detailed guidance has been updated with information on how to comply with your new legal responsibilities for:

• importing live animals and animal products to Great Britain    
• importing plants and plant products from the EU to Great Britain    
• importing plants and plant products from non-EU countries to Great Britain   

Read our Leaflets to help businesses prepare for a new approach to importing goods to GB under the BTOM. 

Visit our YouTube channel and watch recordings of our previous webinars for traders.

Kind regards,

Trader Engagement & Readiness Team
Biosecurity, Borders and Trade Programme
Department for Environment, Food & Rural Affairs

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