WHAT ALL HOSPITALITY WORKERS SHOULD KNOW

Every team member, at every level, will benefit from the tools and tips provided by Roger's approach to a business-wide sales effort. In each sector, Roger will introduce you to ideas that help your business's bottom line.

MANAGEMENT:

• Do You Manage and Delegate or Lead and Empower?

CUSTOMER SERVICE:

• Treating every visitor/ guest as if they were a regular or old friend.

SALES STRATEGIES:

• Are your team members "order takers" or "salespeople"? 

SHOW BUSINESS APPROACH:

• Taking guests on the magical journey of bringing your product to life. 

Roger Beaudoin - President of Restaurant Rockstars

Roger Beaudoin is a 28-year hospitality professional and founder/operator of five high-volume restaurant concepts. Roger’s success came from building “Dream-Team” staffs and being an expert at maximizing profit, and identifying new opportunities in his restaurants. As President of Restaurant Rockstars, Roger created the online ACADEMY Training System, hosts the weekly Restaurant Rockstars Podcast, and is a 2-time Author, personal restaurant coach, and noted industry speaker.

Roger is a wealth of experience and insight not only from his restaurant success but from interviewing over 300 highly-successful operators, top-Chefs and leaders of cutting-edge Marketing, Product, and Technology companies in the hospitality space.

GOOGLE ANALYTICS 4: THE NEW FRONTIER

Universal Analytics (UA) has been the tried and true option for tracking website and campaign data for years. Google has completely flipped the script on marketers, forcing us to learn a new tracking system. We have only a couple of months left before Universal Analytics stops working. Google Analytics 4 places more emphasis on user behavior and machine-learning insights. Google also has created this new analytics tool to safeguard privacy issues and data control.

• Are you ready to gather accurate data with Google Analytics 4?
• Is your business ready to make the switch?

Your tracking, custom events, conversions, and dashboards need significant changes. In this workshop, we will start the conversation about Google Analytics 4 and how to ensure you do not have any data interruptions come July 1^st.

John Paglio - Digital Marketing Manager at flyte new media