Read your latest news from Stockport Homes
Customer Star Awards 2024
This month, we hosted our annual Star Awards. It was a night of glitz, glamour, and, most of all, celebration. The awards recognise our customers' personal achievements and the dedication and passion of community groups across Stockport.
This year, over 60 nominations were made for individuals and groups across five categories.
Congratulations to all the winners and everyone nominated!
Rent and Service Charge Proposals
Each year, Stockport Council ask for tenants' feedback on the proposed rent and service charges which take effect the following year.
The Rent and Service Charge Proposal will be open for your comments from Friday 8th November until 22nd November.
Tenant's comments will be incorporated into the final recommendation which will be considered by the Council’s Scrutiny Committee and Cabinet.
Any approved changes to rents and service charges will then be implemented from April 2025.
You can share comments here: https://www.stockporthomes.org/
Annual Report 2023-2024
The Annual Report highlights our key achievements across all Stockport Homes' services.
This year, we have worked closely with our customers to make sure our information is useful, interesting, and accessible. We called this our ‘Big Conversation’ and spoke with customers both online and in person, thank you to everyone involved in this year's report.
You can take the time to scroll through information at your leisure by clicking here.
The report will show you how we are performing and delivering our services, how your feedback helps shape and improve them, and how we compare with other housing providers.
We know that not all our customers are online, so we also have a short, printed version that we are sharing with them. You can access this here.
We welcome your feedback on our Annual Report, please click here to tell us your thoughts.
Our Delivery Plan Outcomes Report is also now available online, read the report to find out about our achievements for 2023-24, challenges faced and actions for the next year.
Christmas Fire Safety
Christmas might still feel a while away but it soon comes around! When thinking about how you are going to decorate your home this Christmas, we want to make sure you do so safely, please follow these tips to stay safe at home during Christmas:
- Never place candles near your Christmas tree or materials that can catch alight easily.
- Keep candles, lighters and matches out of children’s reach. Never leave lit candles unattended.
- Never overload electrical sockets (including extension leads), and always switch Christmas lights off and make sure you unplug them before you go out or go to bed. Check your Christmas tree lights carry the British Safety sign.
- Decorations can burn easily so don’t attach them to lights or heaters. Please do not attach Christmas decorations to your front door.
Halloween Safety
Halloween can be fun for children and young people, but it can also be distressing and intimidating for some residents.
If you are going 'trick or treating' please respect and consider others and follow these top tips to ensure everyone has a safe and enjoyable time.
Bonfire Night Safety
We want everyone to have a safe and happy bonfire night and would encourage Greater Manchester residents to attend organised displays across the city region.
If you do want to host your own bonfire event please ensure that you read the guidelines below, as well as the Firework Safety Code.
Help us shape the future of our website chatbot!
We're hosting customer feedback sessions to ensure the chatbot is as helpful and easy to use as possible.
As a thank you for your time, you will also be entered into a prize draw with a chance to win 1 of 2 £25 Amazon gift vouchers
This is your chance to tell us what works, what doesn't, and what you'd like to see improved. Your feedback will directly influence how we utilise the chatbot to ensure customers can quickly find the answers they need.
You can join in by testing the chatbot online.
You can find more information on how to do this here.
Estate Walkabouts
Want to get involved in your local community or chat about what could be improved in your community? Come along to our Estate Walkabouts with your Neighbourhood Housing Officer!
Customer Feedback
We have a dedicated Customer Feedback Team who deal with complaints and compliments that come into the organisation. These staff have completed specific training to ensure that they are aware of the best practices in dealing with complaints and in listening skills to fully understand your complaint.
You can contact the team by;
- Using the online form.
- Emailing feedback@stockporthomes.org
- Telephoning 0161 474 2600
- Visiting us at Cornerstone, our head office building which is at 1-3 Edward Street, Stockport, SK1 3NQ.
Join Stockport Homes' Complaints Advisory Panel!
Get involved in shaping how Stockport Homes handles complaints. We're seeking customers to provide feedback on our complaint process, including outcomes and compensation decisions. As a panel member, you will:
- Attend meetings to discuss closed complaints, and have discussions with fellow panel members.
- Provide impartial feedback to the Stockport Homes Complaints team.
- Help Stockport Homes meet the requirements of the Housing Ombudsman Complaints Handling Code.
Whether you've experienced a complaint or not, your insights will help us improve and align with Housing Ombudsman regulations.
Interested? Email customer.engagement@stockporthomes.org.
For more opportunities, Join our Customer Voice Membership Group here.
We want to hear your positive stories!
Have you done something positive to improve your neighbourhood or to help others?
We want to hear about it!
Send your positive stories, and we will feature them in our next customer newsletter.
TSM’s
Did you know that we publish our Tenant Satisfaction Measures monthly on our website? This allows you to see how we are performing and we use this feedback to inform how we operate our services and policy reviews.
Thank you to everyone who has provided feedback to help guide our services, we will be collecting further feedback throughout the year
