Read your latest news from Stockport Homes
Have your say and you could win a £25 Amazon voucher!
We’re working on our new five-year Delivery Plan, co-created with Stockport Council. This plan will set out Stockport Homes Group’s aims and a high-level set of objectives to deliver meaningful outcomes for our customers and communities.
We’re inviting customers to take part in a short survey to help shape our future priorities. It includes questions about our aims and the services that matter most to you.
Complete the survey below to be in with the chance of winning a £25 Amazon voucher.
Winter is coming - have you topped up?
Now that autumn is here and the days are getting colder, make sure you add credit to your heat and hot water meter regularly. Ways you can do this are:
- With your top up card
- Over the phone by debit/credit card: 01623 541 401
- Setting up a standing order (contact us to request a form).
For more help with topping up this winter, chat with our Energy Advice team at energy.advice@stockporthomes.org or 0161 474 4062
Rent and service charge consultation - coming soon
In November, we will be contacting you to find out your views on the proposed rent and service charges for 2025/26. Keep an eye out on our communication channels in the coming weeks for more information.
Awaab's Law - everything you need to know
Awaab's Law is a change to UK housing legislation, proposed in honour of the tragic death of two-year-old Awaab Ishak in December 2020.
The law will be coming into place from 27 October 2025. From this point, as a social landlord we will have to address all emergency hazards and all damp and mould hazards that present a significant risk of harm to customers to fixed timeframes.
You can find out more information below.
Customers had their say at our communications workshop
We had a fantastic turnout for our recent Customer Communications workshop, where the group gave us valuable feedback on how we communicate with our customers. After reviewing our current communications and those from other organisations, we all shared our thoughts on the best ways of communicating with our customers. Thank you to everyone who attended!
Are you interested in future consultations and planning for communications? Get in touch below.
Colleagues trek the Great Wall of China for The Wellspring
Stockport Homes colleagues Annette and Chris have just set off on their incredible journey to trek the Great Wall of China in support of our chosen charity, The Wellspring!
Months of training, fundraising, and preparation have led to this moment, and every step they take will help raise vital funds and awareness for people experiencing homelessness in Stockport.
The power of community at Webb Lane Allotments
Some of the team recently visited Webb Lane Allotments to meet the committee and find out more about the work of their fabulous greenspace project in Offerton. The allotment group generously helps other commuties across Stockport and our customers at Victoria Park, and have been nominated for a King's Award for Voluntary Service!
Anne-Marie, Director of Customer Services at Stockport Homes, loved her time at the allotments:
"The allotments are such an oasis of calm and their work with the wider community is phenomenal. I look forward to going back in Summer to see everything in bloom."
Keeping your house free of Damp, Mould and Condensation
You can report any issues or repairs in your home, including damp and mould on our website and one of our teams will be in touch with you to arrange an appointment.
Safeguarding
At Stockport Homes, we want to ensure that everyone has a right to feel safe in their own homes.
This is why we have a safeguarding policy that is followed by all staff who will strive to provide a safe environment for any children and vulnerable people.
For more information on Safeguarding and what to do if you are worried about a child or adult at risk, check the link below.
The app that grows with your family
The One Stockport Family Hubs app supports you from pregnancy through to raising young adults. Access expert advice, local information, and trusted support right at your fingertips. Receive personalised notifications based on your children’s ages from your local Family Hubs team. It’s totally FREE, available in 75 languages and works on both iOS and Android. Get started today by visiting www.stockport.gov.uk/familyhubs.
Domestic Abuse Support
Everyone has a right to feel safe in their home and we want to ensure that all our customers know that help is available to them.
If you or someone you know feels threatened, we are here to help.
Together, we can ensure safety and support for everyone.
Customer Feedback
We have a dedicated Customer Feedback Team who deal with complaints and compliments that come into the organisation. These staff have completed specific training to ensure that they are aware of the best practices in dealing with complaints and in listening skills to fully understand your complaint.
You can contact the team by;
- Using the online form.
- Emailing feedback@stockporthomes.org
- Telephoning 0161 474 2600
- Visiting us at Cornerstone, our head office building which is at 1-3 Edward Street, Stockport, SK1 3NQ.
We want to hear your stories!
We would like to hear from customers who have lived in our communities for the past 20 years. Have you got any stories to share? Have you done something positive to improve your neighbourhood or to help others?
Send your positive stories, and we will feature them in our next customer newsletter.
TSM’s
Did you know that we publish our Tenant Satisfaction Measures monthly on our website? This allows you to see how we are performing and we use this feedback to inform how we operate our services and policy reviews.
Thank you to everyone who has provided feedback to help guide our services, we will be collecting further feedback throughout the year
