Read your latest news from Stockport Homes
Lancashire Hill Holiday Club
Over the Summer Holidays, the residents of Lancashire Hill ran activities for families and young people. With the help of Forever Manchester and our Customer Engagement Team, the Family Group and volunteers worked together to plan and deliver a range of activities including upcycling clothes, silent disco, cooking and much more!
Watch the video below to hear from the volunteers involved, Forever Manchester and some of the young people who enjoyed a summer of fun!
Pension Credit
What is Pension Credit?
Pension Credit gives you extra money to help with your living costs if you’re
over State Pension age and on a low income. Pension Credit can also
help with housing costs such as ground rent or service charges.
Pension Credit is separate from your State Pension.
You can get pension credit even if you have other income or savings or own your own home.
How much could I get?
Pension Credit is worth, on average, £3,900 a year.
You might get extra help if you’re a carer, severely disabled, or responsible for a child or young person.
You can use the Pension Credit calculator to find out if you’re eligible for Pension Credit and how much you could get.
How do I apply?
You can apply for Pension Credit online.
You can also call the Pension Credit claim line on 0800 99 1234.
The Devices Lending Library and Databank
Stockport Homes and Stockport Council, through DigiKnow Starting Point, help residents get online or stay connected. As part of the DigiKnow Alliance, they offer free data and SIM cards via the Databank (provided by Good Things Foundation), device loans, low-cost tariff advice, and access to refurbished laptops from Community Computers.
Weekly drop-in sessions for the lending library and Databank:
- Tues & Fri: 10am-12pm at Start Point coffee shop
- Thurs: 10:30am-12:30pm at Cornerstone
They also visit other community venues. For details, contact James at james@startpoint.org.uk.
Digital Skills sessions: Every Thursday 10:30am-12:30pm at Cornerstone for troubleshooting, form filling, and online job support.
Contact DigiKnow helpline: 07724 217888 or use the referral form.
#getonlineweek #Digitober #Digiknow #GOLW24
October is National Domestic Violence Awareness Month
At Stockport Homes, we believe everyone deserves to feel safe and supported in their home. Domestic violence can happen to anyone, regardless of age, gender, or background. This month, let's stand together to raise awareness and support survivors.
If you or someone you know needs help, please reach out. Our team is here to support you confidentially. 💜
#NationalDomesticViolenceAwarenessMonth #YouAreNotAlone
Electric bikes and scooters are becoming increasingly popular. It is important when charging and storing e-bikes and e-scooters, that you do so safely to avoid the risk of a fire starting and putting your families and homes at risk.
Scooters must not be left inside communal areas.
It is clearly stated within your tenancy agreement that you must:
5.24: “Co-operate with us and your neighbours to keep any shared areas clean, tidy and clear of obstructions”.
Click the link below to read some guidance on how to store them safely.
Cooking Safely at home
Most accidental fires in the home start in the kitchen.
Read the top tips in the link below on how to cook safely at home.
If a fire starts while you are cooking, remember to get out, call the fire service on 999 and stay out.
Estate Walkabouts
Want to get involved in your local community or chat about what could be improved in your community? Come along to our Estate Walkabouts with your Neighbourhood Housing Officer!
Customer Feedback
We have a dedicated Customer Feedback Team who deal with complaints and compliments that come into the organisation. These staff have completed specific training to ensure that they are aware of the best practices in dealing with complaints and in listening skills to fully understand your complaint.
You can contact the team by;
- Using the online form.
- Emailing feedback@stockporthomes.org
- Telephoning 0161 474 2600
- Visiting us at Cornerstone, our head office building which is at 1-3 Edward Street, Stockport, SK1 3NQ.
Come to our Mutual Exchange Event
Are you a Social Housing customer considering moving home but struggling to obtain a property move via Homechoice due to low bidding points? If so then the Mutual Exchange route could be for you!
182 Mutual Exchanges were completed from April 2023 to March 2024. More customers move by Mutual Exchange than by Homechoice Transfer.
Learn more about Mutual exchange and how this can benefit you at this event on 28th October.
This takes place at Offerton Community Center from 1pm -3pm and refreshments will be provided
Register your interest here.
We want to hear your positive stories!
Have you done something positive to improve your neighbourhood or to help others?
We want to hear about it!
Send your positive stories, and we will feature them in our next customer newsletter.
TSM’s
Did you know that we publish our Tenant Satisfaction Measures monthly on our website? This allows you to see how we are performing and we use this feedback to inform how we operate our services and policy reviews.
Thank you to everyone who has provided feedback to help guide our services, we will be collecting further feedback throughout the year
