Our latest issue of InFocus: March 2022
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Welcome to InFocus, March 22
Our mission in the GPA is to provide great places to work for civil servants. We achieve this through continuous innovation, which involves excelling in both operations execution and strategic management putting clients and customers at the heart of everything we do. Through our quarterly newsletter, we hope to keep you updated on a number of key improvements and priority activities we have underway - there are many.
Yvette Greener, Client Director
UK Property Predictions - GPA's experts offer their insights
As we all, once again, start to return to the office our experts share their predictions on what we can expect to see across the UK property industry this year.
'Greening up' the Government estate
What will your future office look like? Dr Miguel Godfrey, Head of Sustainability, and Louisa LeRoux, Net Carbon Zero Programme Manager, explain how we're making great strides in our quest for a Net Zero government estate in this Civil Service Blog.
How insights underpin workplace design strategies
Following on from the success of the Leesman homeworking survey and report in 2020, we have now completed another five Leesman surveys. These surveys combined will provide us with data from approximately 35,000 civil servants which is helping to shape our workplace offer.
Designing workplaces where everyone feels welcome and accepted
We have been awarded Inclusive Environments Recognition at organisational level by the Construction Industry Council (CIC) for our commitment to creating accessible and inclusive environments for everyone.
Latest survey results show improvements in client satisfaction
Our Client Satisfaction Survey 2021/2022 Q3 scores have continued to increase, with an 11 percent improvement since Q2, and 33 percent from Q1. The greatest improvements have been seen in finance and recommendation, as well as attitude and workplace projects.
GPA’S OneEstate is improving productivity, flexibility and reporting
Our OneEstate initiative is a series of interoperable digital products that is allowing civil servants from our client departments to work flexibly, from any location and on the go. It is also improving the data we capture to make better informed decisions and provide more transparent reporting.
GPA's Capital Programme progress continues
Our Hubs programme continues its momentum across the UK in delivering the property elements of the Government’s Levelling Up agenda and Civil Service Reform, and is helping to unlock a much larger urban regeneration opportunity on some of the largest redevelopment sites in the UK.
Shaping supplier partnerships with client insights
We are currently hosting engagement sessions with clients to gather data and insights across five key areas of our service design. These sessions are also enabling us to design final draft specifications to ensure they reflect current and future client needs.
Service offer under review
Over the next two months we will be conducting a review of our Service Offer. The review will provide clarity to our clients on the range of services now available from us, exactly what is covered by our standard fees, the quality standards we are operating to, and the communications and reporting we will provide.
A key aspect of the review will be to revisit our RACI (responsible, accountable, consulted, informed) matrix to ensure that both internal stakeholders and our clients understand roles in the delivery of services.
We will provide more details in the coming months.
Attracting best-in-class service providers through our latest property and financial services competition
We have launched a competition to appoint a new strategic partner for property and financial services. The new property partner contract is aligned to the GPA’s current and future needs and will deliver improved tax-payer value, enhanced satisfaction across GPA’s clients and social value.
Service requirements include outstanding client satisfaction, high quality data provision, a commitment to Net Zero and improvements in corporate real estate management. The new strategic supplier will be a partner in GPA’s continued growth and will deliver high quality property and financial management services.
GPA Chair Pat Ritchie is awarded CBE in New Year Honours list
GPA Chair, Pat Ritchie, received her CBE from HRH The Princess Royal for her services to Local Government and public service reform.
People are GPA's greatest asset
Debra Soper, our COO, sat down with Property Week to discuss how property is now playing a role in people strategies.
GPA appoints Martin Keeler as new HR Head
Martin Keeler, Head of HR, joins our team as we continue to recruit specialist expertise to transform our employee value proposition.
