Read your latest news from Stockport Homes
Join our Community Allotment
Are you passionate about gardening, community building and sustainable living? Our community allotment needs your help! We are looking for enthusiastic volunteers to join us on our allotment to create a thriving green space where we can grow fresh produce, learn together, and have the opportunity to harvest and plant a variety of fruits and vegetables – that can be shared with the community. Sharing knowledge and skills and in a place where friendships bloom alongside our plants.
Our allotment is located at Webb Lane, Offerton and we meet every Tuesday and Thursday from 1-4pm. You can volunteer as much or as little time as you can spare – every bit helps!
If you are interested in joining a fun and vibrant community allotment, please contact us at: Nerys.carpenter@stockporthomes.org/ 07815476984 or Clare.hughes@stockporthomes.org/ 07929717570
Stockport Family Hub Survey
What do you know about Family Hubs?
They’re a simple way for families with children of all ages to get information, advice, and support regarding all aspects of family life.
Have you used our services?
We'd love to know about your experiences. Our short online survey should take less than 5 minutes, and we'll use this feedback to develop Family Hubs. Follow the link or scan the QR code to complete the survey, which closes on 14th August.
Complete the survey and you could win a £30 Love to Shop voucher!
Congratulations to Nicola!
Joining the Community Fund Customer Panel is more than just a volunteer role—it’s a launchpad for new opportunities! We’re thrilled to celebrate panel member Nicola Firth, whose involvement has opened doors for her to volunteering with OWLS (Ongoing Women’s Local Support) to becoming a SKylight Board Member!
Nicola shares her inspiring journey with us here.
Join us in celebrating these fantastic achievements and learn how you can get involved! Contact the Customer & Community Engagement Team on 0161 474 3331 or email us at community.fund@stockporthomes.org
Exciting things are happening in Stockport!
During 2023/24, the Community Fund Customer Panel awarded an incredible £50,000 to 33 local groups. This diverse support ranged from sports and arts projects to digital inclusion initiatives, youth club podcasts, thriving allotments, and so much more! Our dedicated panel of customers reviews all the bids, ensuring the funds make the biggest impact.
Domestic Abuse Accreditation
We have been awarded an accreditation by the Domestic Abuse Housing Alliance (DAHA). The accreditation reflects our willingness to be open to external scrutiny and challenge in all areas of work, with a focus on outcomes for customers.
The report referenced the expertise of the newly formed domestic abuse team, saying:
“Staff consistently praised the domestic abuse team, expressing how knowledgeable they are and how beneficial their service has been in strengthening the response to domestic abuse.”
If you are currently experiencing abuse then please be aware that there is help available to you both within Stockport Homes and other resources within the Stockport area.
You can find all the available resources and help here.
Cigarette Fire Safety
Smoking is one of the top causes of accidental fires in the home, and the top cause of accidental fire deaths in the home in Greater Manchester.
Follow the safety tips in the link below, to stay fire safe at home.
Keep hallways, stairwells and emergency exits clear at all times
You must not leave any rubbish,
bin bags or bulky waste in communal
areas. You face the risk of being fined
and recharged for its removal.
Safer Neighbourhoods Team helps tackle Organised Crime
Last month our Safer Neighbourhoods and Exploitation Team, alongside 40 police officers, executed warrants at four addresses in Mottram Estate, targeting suspected drug dealing and anti-social behaviour. Several arrests were made, and drugs were seized.
This operation, part of a broader response to Serious Organised Crime (SOC), included multi-agency protective actions to safeguard vulnerable residents from exploitation. This initiative reflects ongoing collaboration to combat crime and ensure the safety of our customers.
Read more here
Security Service Pilot
Did you know we are currently piloting a security service at Lancashire Hill to provide greater reassurance and tackle key issues reported to us around criminality, unauthorised persons accessing communal areas in high rises and those engaging in anti-social behaviour.
The security service supported us with the following:
- Checking fire exit doors, internal doors and bin chute rooms
- Ensuring no health and safety issues
- Escorting potential rough sleepers from bin chute room and offering temporary accommodation.
- Closing insecure doors internal and external
- Evidencing any items for removal which have been fly-tipped
Reviewing the Repairs Service
Thank you to the 740+ customers who helped review the Repairs service by attending focus groups around the Borough and completing online surveys. Customers’ experience of the service has been key to the review, and we thank all the people who gave up their time to take part.
- You said you wanted more flexibility with repair appointments. We are looking at offering varied times and options to rebook and track your repair online.
- You told us that notifications about repairs weren't clear, so we have provided more detail about the type of repair when you receive a contact from us either via text or a written letter, more frequently. Click here to see what happens when you report a repair.
- You said that sometimes jobs were closed when additional work needed to be done. We will continue to invest in our systems and processes to ensure jobs are only marked as complete when you are satisfied all the work has been done.
- You said that it wasn't always clear what you have responsibility for maintaining in your home and our response timescales were confusing. We are going to publish a defined list of responsibilities we have, alongside those you have, and publish our repair timescales on our website here.
- You told us that we don’t always consider your personal circumstances when making appointments and delivering work. We are conducting a series of customer surveys in July called “Keeping in Touch” to ask customers for any extra information which may help us deliver a service more suited to your needs.
These are some of the changes ahead and we will keep you informed of any further changes.
Please sign up for our engagement mailing list here or call 0161 218 1091 if you would like to be involved in future reviews or surveys.
Customer Feedback
We have a dedicated Customer Feedback Team who deal with complaints and compliments that come into the organisation. These staff have completed specific training to ensure that they are aware of the best practices in dealing with complaints and in listening skills to fully understand your complaint.
You can contact the team by;
- Use the online form.
- Emailing feedback@stockporthomes.org
- Telephoning 0161 474 2600
- Visiting us at Cornerstone, our head office building which is at 1-3 Edward Street, Stockport, SK1 3NQ.
You said, We did
We regularly share updates here about changes that we have made to how we deliver our services to you. These changes come from listening to you and utilising insights into the information that we capture to shape our decision making.
Click on the button below to see the results, feedback and outcomes from recent consultations.
Competition
The last word was...Homes
The winner was Natalie Ainley, congratulations, we will be in touch soon!
The next word is
anomy device
All correct answers will be entered into a prize draw where you could win a £25 love2shop voucher!
TSM’s
Did you know that we publish our Tenant Satisfaction Measures monthly on our website? This allows you to see how we are performing and we use this feedback to inform how we operate our services and policy reviews.
Thank you to everyone who has provided feedback to help guide our services, we will be collecting further feedback throughout the year
