Involved and Inspired – Customer Panels Open Day 

Are you passionate about improving Stockport Homes’ services and making sure customer voices are heard at every level?   

As part of National Volunteer Week 2026, we’re hosting a special event to help you learn more about getting involved and joining our growing network of customer panels.  

Meet existing involved customers, chat with our Customer Engagement Team, and enjoy free refreshments. 

We will also be talking about some new opportunities, including our Readers Panel and Customer Inspectors. 

 This event is ideal for anyone who is: 

• Interested in volunteering and tenant involvement 
• Motivated to improve Stockport Homes' services 
• Keen to connect with others and develop new skills 

Event details: 

• Monday 1st June 
• 4.30pm – 6pm (Arrival from 4pm) 
• Cornerstone, 2 Edward Street, SK1 3NQ 

For any queries, please contact customer.engagement@stockporthomes.org

Do you have a passion for making a difference to the lives of Stockport Homes’ customers? 

Being a Board member is a great opportunity to share your knowledge, passion and experience to make a difference to all the customers that Stockport Homes serves. 

As a Board member, your work will help to ensure that our services benefit our communities. You’ll be able to discuss and influence decisions that are right for all of Stockport Homes’ customers and their communities. The importance of customers’ views, engagement and satisfaction is recognised nationally, and this is your opportunity to have real influence and impact. 

We want our Board to reflect the diverse communities that we serve and welcome applications from all communities living in Stockport.  

We’re not looking for a ready-made Board member, and we’ll support you with areas you’re less familiar with, providing training specific to your role. 

We’d love to hear from people who can look beyond their own personal experience or interests and help us to make decisions that allow us to create the best version of Stockport Homes. 

We need someone with passion, commitment, a willingness to work as part of a team and who will work with Stockport Homes’ best interests in mind.  

This is a paid role; Board members receive approximately £2,500 per year, plus payment of reasonable expenses. We also provide support, including training and development opportunities and a Board member mentoring scheme. 

If you think you could fill this space, follow the link to register your interest:

Carecall Team Connects with the Community

Recently, our Carecall Team spent time at the Merseyway Shopping Centre in Stockport, meeting with local shoppers and sharing how Carecall helps people live independently and safely at home.

Over the two days, the team enjoyed chatting with members of the community about the everyday challenges people can face and how Carecall’s services are designed to offer reassurance, confidence, and peace of mind. It was a great opportunity to explain how the service works and to answer questions directly from individuals and families interested in learning more.

If you would like to know more information about Carecall, go to: www.carecall24.co.uk/

Have your say on our website, and you could win a £25 voucher!

We’re working to improve the Stockport Homes website so it’s quicker and easier for you to use.

Following feedback from our Customer Scrutiny Panel, we’re planning to add more quick-access buttons to the homepage. These buttons help you get straight to key services without having to search.

Currently, the homepage includes:

• Find a home
• Pay your rent
• Report a repair

We’re looking to expand this to six buttons, but we want to make sure we include the services that matter most to you.

That’s why we’re inviting you to take part in a short poll. Simply choose your top 3 most important areas of the website, and your feedback will help shape future improvements.

Complete the poll here: https://cxfb.co.uk/cx/97d-x9u

As a thank you, if you opt in after completing the poll, you’ll be entered into a free prize draw to win a £25 Love2Shop voucher. *

The poll closes on Tuesday 5th May at 9am, so don’t miss your chance to have your say.

*Terms and conditions apply, visit www.stockporthomes.org for full details.

Mutual Exchange - Find your next home

Are you finding it hard to secure a move through Homechoice? If so, mutual exchange can be the quickest way to choose your next home.

Did you know that last year, 185 customers successfully moved homes via mutual exchange.

A mutual exchange is where you can swap your Stockport Homes or Housing Association property with another customer.

To register and apply for a mutual exchange, please visit  www.homechoicestockport.org.

To request further support, email us at Homechoice@stockporthomes.org, phone us on 0161 217 6016 or feel free to call into our mutual exchange drop-in service 9.30am-2.30pm on a Tuesday and a Thursday. 

Mutual Exchange & Property Adaptation

Under Schedule 3 of the Housing Act 1985, Mutual Exchange swap requests can be declined on specific grounds.

The legal ‘Ground for Refusal 7 (Adapted Properties)’ states: ‘A Mutual Exchange swap request can be declined if a property features disabled adaptations and the incoming household does not have an assessed need for these adaptations.’

Therefore, to make the best use of the limited housing stock, we reserve the right to decline Mutual Exchange swap requests where an adaptation need would not be met by the exchange, e.g.

• If you have been assessed as needing an adapted property by our medical officer, you can only complete a Mutual Exchange with a property that meets your assessed need
• If you have adaptations in your current property, you can only complete a Mutual Exchange with another customer who has been assessed by our medical officer as needing the adaptations

If you have any queries in relation to this policy, please contact us by telephone: 0161 217 6016 (Option 2) or email: mutualexchange@stockporthomes.org

Explore our Rightsizing Service

Are you a Stockport Homes customer who is under-occupying a 3 or 4 bed property? Do you want to downsize to a one bed property to better suit your changing needs? 

If so, the Rightsizing service can help! For more information or an informal chat, please contact the team on: 0161 217 6016 (option 2) or email rightsizing@stockporthomes.org

Working together to keep our communities safe

Our Control Room team recently played a key role in supporting Greater Manchester Police by responding swiftly to suspicious activity around one of our tower blocks. Colleagues identified concerning behaviour and shared timely information with GMP, helping officers take prompt and effective action.

This is a great example of the value of partnership working and proactive monitoring in keeping our homes and communities safe. Well done to everyone involved for their professionalism, teamwork and continued support of GMP.

Follow our advice to help prevent electrical fires

Electrical faults and everyday electrical items are a common cause of fires in the home. Faulty wiring, damaged plugs and misused electrical items can overheat and start fires