![]() Stockport hits 365 defibrillators with new life-saving device at Lancashire HillA life-saving defibrillator has been installed in Lancashire Hill, Stockport, making emergency heart treatment more accessible to the community. Thanks to the determination of 22-year-old fundraiser Aidan Jackson, alongside Stockport Council and broadband provider BRSK. With this new addition, the total number of defibrillators in Stockport rises to 365. The defibrillator has been installed at Stonemill Terrace, providing crucial access to emergency heart treatment for residents and the wider community. Building Safety Resident PanelResidents of high-rise buildings in England can now apply to be a part of a Residents’ Panel, ensuring their voice will be heard in the new building safety regime. The Building Safety Act, 2022 requires the regulator to set up a panel. This will help to ensure that resident thoughts and opinions help to shape everything the Building Safety Regulator does including policy, procedures, guidance and communications – all based on real-life experience. We are seeking applications now from current residents of high-rise buildings (HRBs) who would like to be considered for a position on the panel. The panel will be made up of a broad mix of HRB residents from different locations, housing types and demographics. It will also be supported by representatives from organisations. ![]() Changes to bin collections – but extra help for those on Council Tax SupportLast month, Stockport Council set its budget for 2025/26. Like councils across the country, they are facing rising costs and growing demand for services, which means making some tough but necessary decisions. Our colleagues at the Council have worked hard to find efficiency savings, protecting essential services like social care, libraries, parks, and schools. However, with 75% of the Council’s budget supporting vulnerable adults and children, some changes were unavoidable. What this means for residents:
Households can now buy their garden waste permit online at www.stockport.gov.uk/gardenwaste or they can visit their local library. Residents can opt in for weekly kerbside collections at £59 per year or £39 for those on Council Tax Support. The changes will start in April and more information on the changes can be viewed online here. Residents are also being urged to compost at home where possible. Composting waste is a cheap, natural process. It allows people to recycle their kitchen and garden waste into valuable food for their gardens. Compost bins can be purchased, at discounted prices from £10, by calling 0844 571 4444 or visit www.getcomposting.com ![]() ![]() Year-End Rent and Service ChargesYou should have received your year-end Rent and Service charge letter - Do you have any question about your rent and service charges? ![]() Cost of Living SupportWe understand with the cost of living and Energy price increase some customers may struggle to heat their homes this winter – if you need Money Advice call our team on 0161 217 6016 or speak to our Energy Advisors on 0161 474 4062. ![]() Heating GuidesDid you know that you can access your heating guide online? It’s important you know how to use your heating controls to ensure it is as cost effective as possible whilst keeping you warm in your home. Stock Condition Survey – Have You Had Yours?Over the past year, Rapleys LLP has been carrying out surveys on council-owned properties on behalf of Stockport Homes Group. These surveys assess key components in your home, such as roofs, windows, kitchens, bathrooms, and heating systems, to help us plan future investment programmes and improvements. If you haven’t had a survey yet, please arrange yours as soon as possible:
Simply provide your name, address, and contact details, and a Rapleys surveyor will be in touch to book a convenient time—evening and weekend appointments are available. The survey takes just 30 minutes. Please note that these surveys are not an opportunity to report repairs. If you need a repair, please contact us directly:
Your cooperation is greatly appreciated. Funded childcare support
*Hours per week, 38 weeks per year. 31st March deadlines
For help with the application process, call in at your local One Stockport Family Hub in your community or visit: Find childcare and help with childcare costs. Family Hubs, open to all families across Stockport, are located at:
Trained staff are also available at local libraries, Life Leisure Hubs, and Stockport Homes. One Stockport Family Hubs support is accessible online 24/7. Please share this information with anyone who might benefit from it. ![]() ![]() RTS Electricity Meters to Be Switched Off in June 2025Radio Teleswitch (RTS) electricity meters will be switched off on 30th June 2025. If you currently have an RTS meter, this may impact how your home manages off-peak heating and hot water. How to Know If You Have an RTS Meter:
If you have an RTS meter, your electricity supplier will contact you to arrange a smart meter upgrade before the June deadline. Why Upgrade? If you don’t upgrade, your meter may stop working correctly, potentially leaving your heating or hot water systems continuously on or off, and you may face higher bills. Need Help? For more details, visit Ofgem’s Energy Advice for Households. Make sure to upgrade before June 2025 to avoid any disruptions! ![]() ![]() Keeping your house free of Damp, Mould and CondensationYou can report any issues or repairs in your home, including damp and mould on our website and one of our teams will be in touch with you to arrange an appointment. ![]() Domestic Abuse SupportEveryone has a right to feel safe in their home and we want to ensure that all our customers know that help is available to them. If you or someone you know feels threatened, we are here to help. Together, we can ensure safety and support for everyone. ![]() Repairs Review UpdateRead the second update on the Repairs Review. Over 740 customers helped review the Repairs service by attending focus groups around the Borough and completing online surveys. Since we last informed you, we have made progress with some of the key actions you asked for. ![]() Estate WalkaboutsWant to get involved in your local community or chat about what could be improved in your community? Come along to our Estate Walkabouts with your Neighbourhood Housing Officer! ![]() Customer FeedbackWe have a dedicated Customer Feedback Team who deal with complaints and compliments that come into the organisation. These staff have completed specific training to ensure that they are aware of the best practices in dealing with complaints and in listening skills to fully understand your complaint. You can contact the team by;
![]() We want to hear your positive stories!Have you done something positive to improve your neighbourhood or to help others? We want to hear about it! Send your positive stories, and we will feature them in our next customer newsletter. ![]() TSM’sDid you know that we publish our Tenant Satisfaction Measures monthly on our website? This allows you to see how we are performing and we use this feedback to inform how we operate our services and policy reviews. ![]() |