Our latest edition of InFocus: September 2023
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Welcome to InFocus, September 23
We are continuing to improve our client focus through investing in a new Client Relationship Management (CRM) tool, ensuring our people continue to develop their skills to deliver excellent service to our clients and customers, and continuing our Workplace Services Transformation journey.
Yvette Greener, Client Director
The GPA appoints new FM delivery contracts
We have officially announced our new facilities management contracts as part our WSTP. Hard FM services will be delivered by ISS and AtalianServest, and soft FM services will be delivered by AtalianServest, ISS and Mitie.
Our new Client Relationship Management tool
Last month we successfully launched Salesforce, our cloud-based client relationship management software solution, to our people. We are now moving onto our next phase which will enable us to use Salesforce as a collaboration platform with you.
Workplace Services Transformation Programme
Our Workplace Services Transformation Programme (WSTP) continues its transformation journey as we move at pace towards contract go-live.
Clients and customers at the centre of our Business Plan
We have published our 2023/24 Business Plan which continues to build on the substantial changes we made in 2022/23. Our target for this year is to focus on consolidating and embedding excellent customer service and prioritising our people, our systems and processes, our commercial and local authority partners, and our stakeholders and clients.
Launching our first ESG report
Our first Environmental, Social and Governance (ESG) report highlights our recent achievements and our priority ESG topics going forward. We are still on our ESG journey but proud of our environmental achievements so far.
Government of Singapore visits the GPA’s Hubs for insights and inspiration
We hosted senior property experts from Singapore, in collaboration with JLL, to showcase our approach and success to managing the complexities of public sector real estate.
Our annual performance 2022-23
We continue to make progress towards our ten-year strategy which sets out our vision of delivering a transformed, shared and value for money government estate, supporting civil servants to work productively in every nation and region of the UK. We invite you to read our latest Annual Report and Accounts which provide an overview of the 2022-23 reporting period.
The GPA completes office refurb in South Colonnade
We have successfully completed our refurbishment of the fifth floor at 10 South Colonnade in London. The new design focuses on a balance of formal and informal spaces with refreshment hubs, meeting rooms, do not disturb rooms and mixed usage pods.
Refurbishing disused retail and commercial space in Birmingham city centre
Our Birmingham Hub was refurbished from disused retail space to create modern, digitally-connected and inclusive workspaces which are nurturing greater productivity, creating cost efficiencies and enhancing carbon reduction. More than 1,700 civil servants from across 20 government departments now work from the Hub, supporting regional growth and contributing towards revitalising the city centre.
Our newly refurbed site in Stoke-on-Trent opens
At the end of June we completed our office refurbishment of the UK Home Office hub at Two Smithfield in Stoke-on-Trent. It will be home to a new National Asylum Customer Communications Hub, which has created 500 local jobs. Home Secretary Suella Braverman opened the site.
The GPA announced as latest Better Buildings Partnership member
We became the sixth organisation to join the Better Buildings Partnership (BBP) this year, and are among just 54 leading property owners showing their commitment to improving sustainability across commercial buildings.
GPA signs two new strategic partners to the strategic partner charter
Our newest strategic partners JLL and BNP Paribas Real Estate signed our strategic partner charter. The charter exists to set out how we work collaboratively with the private sector by adopting strategic supplier relationship management for clients.
Our latest appointments will enhance our service offering and enable us to meet expectations to deliver better business outcomes and value for money in our work. Through signing the charter our strategic partners work with us to deliver an enhanced client experience by exploring innovative ways of working, to create great places to work which our customers value working in.
GovPrint: simpler, cheaper, greener and secure
We continue to roll out GovPrint across our portfolio. The service is providing easy printing, copying and scanning, driving cost savings for government departments and simplifying the management of traditional print contracts.
The GPA showcases thought leadership at the Workplace Trends conference
On Wednesday 18 October our Workplace Experience team will be speaking at the Workplace Trends conference. Our panel will cover 'Workplace Communities and Networks', taking a look at the importance of networks and what you could be doing to build them in your workplace.
Attendees will hear some of our rich insights, data and real life case studies and have the opportunity to get under the skin of how communities and networks within our workplaces can directly impact workplace experiences, for the better.
You can join the event online, or in person at the Cavendish Conference Centre in London.
