Read your latest news from Stockport Homes
Transforming lives: Elham's story
In 2018, Elham moved to the UK from Iran, where she studied economics. As a Stockport Homes customer, Elham was able to tap into a number of services on offer, including being matched with Maria, her employment officer.
Maria helped Elham find volunteer opportunities and paid work in local cafés, and whilst she loved the atmosphere and meeting customers, she was unable to shake her passion for personal training. Elham wanted a job that made her happy and was good for her wellbeing, and so she enrolled in Pure Gym’s Personal Training Academy.
“When I came to the UK, I joined PureGym as a customer and attended all the classes. I wanted to choose a job that made me happy and was good for wellbeing…I love it here. I think if we want it, we can get it."
Do you have a positive story to share? Let us know using the form below and we'll feature it in our next customer newsletter.
Holiday Club returns for summer - sign up today
SKylight’s Holiday Club is back for summer and we’d love to see some new faces! There’s lots of exciting activities on offer for 11-17 year olds including skiing and snowboarding at Chill Factore, canoeing along the Mersey, and cooking masterclasses.
If you’d like your child to get involved and they receive free school meals, their school will send you a voucher which can be used to book a place at Holiday Club. Find out more below.
Our 2025 Gardening Competition is back with a brand new category - enter now!
To help celebrate those with a smaller garden or even a balcony filled with beautiful houseplants, we've introduced the Pocket Garden category and would love to see some newbies entering this year.
Prizes worth up to £650 are up for grabs for the following categories: Individual Garden, Communal Garden, Fruit and Veg, Pocket Garden.
Take pride in your green space and enter our gardening competition today!
Review confirms Stockport Homes Group as the best model for the borough
An independent review by Deloitte recognised SHG as a high-performing organisation, excelling in tenant satisfaction, value-for-money services, and for our strong partnership with Stockport Council.
Steve Partridge, Chair of Stockport Homes Board, said:
"This review is a testament to our dedicated team and our strong partnership with Stockport Council. We remain committed to listening to our customers, driving continuous improvement, and ensuring Stockport remains a great place to live."
Resident aged 18-35? We want to hear from you!
As we don't have many residents involved at Stockport Homes that can give young people a voice, we recently visited Mottram Street to chat with tenants aged 18-35 about our NextGen Voices campaign.
They shared some great ideas and filled in our survey - to make sure we're getting things right, we'd really love to hear from you too.
To get involved, fill in our short survey to be in with the chance of winning one of three £20 Uber Eats vouchers and help us understand what young people really want and need.
York Close Community Clean Up
Celebrating 20 years of being part of the community, some of our colleagues helped brighten up the outdoor space at York Close in Cheadle in June.
They got to work on litter picking, hanging baskets, and flowers, creating a warm welcome home for residents!
Stay on Top this summer
Even if you use your heating and hot water less in the summer, you still need to pay a daily standing charge for being connected. If you don’t top up in summer, these charges will be waiting when you start topping up again in winter. You will need to pay back all the standing charges you owe before you can access your heating and hot water again. Contact energy.advice@stockporthomes.org for more support.
Energy Price Cap Update
Ofgem have announced a 7% reduction to the energy price cap from 1st July to 30th September 2025. This means a typical household will see a £129 annual reduction in energy bills.
However this reduction is based on a household with a Standard or Variable energy tariff – greater savings of up to £200 could be made by switching to a fixed tariff instead.
If you would like an energy tariff review from Stockport Homes, please contact our Energy Solutions Team on 0161 474 4062 or email energy.advice@stockporthomes.org
Respect, Listen, Know: Customer Engagement Week
Our Customer Engagement Team recently hosted Engagement Week, and this year’s theme, “Respect, Listen, Know” focused on understanding tenant experiences and tackling stigma in social housing. We teamed up with local theatre group Odd Arts to deliver four powerful workshops, and launched a brand new course for staff to boost their knowledge. Thank you to all the residents who helped make this week a success!
Tailoring homes and services to meet your needs: we've committed to 10 guiding principles co-produced with customers
We’re proud to pledge our support to a set of guiding principles about how we can tailor our homes and services to better meet customers’ needs.
The principles have been produced following a Greater Manchester Housing Providers (GMHP) focus group which welcomed customers from across the region. We were delighted that Ged, a customer from Stockport Homes, and Lauren from the Customer Engagement team were able to attend and represent us on the day.
Apply for mutual exchange
Are you looking to move home? Mutual exchange offers a realistic way to upsize, downsize or move to a new area. No points? Not a problem as you don’t need any points but simply need to have been a tenant for 12 months.
A Mutual Exchange is where you swap your home with another council, Stockport Homes or housing association tenant. This doesn’t have to be in Stockport.
What do you need to do?
Log into the Homechoice website go to ‘My account’ or register on the website if you do not have an account.
Click on the ‘mutual exchange’ heading and click on ‘apply for a mutual exchange’. Follow the prompts right through to complete your application. The whole process should take no more than 10 minutes. Once completed, you can search for possible exchanges by going to the property search page and your application will also show you possible matches enabling you to directly message the other tenants to progress a mutual exchange.
Mother and Baby Institutions Payment Scheme
In March 2024, the Irish Government launched a Mother and Baby Institution Payment Scheme for people who were resident of one or more of 44 Mother and Baby or County institutions in the Republic of Ireland. Applications to the Payment Scheme will remain open until March 2029.
Applications can be made either via a paper application form or by registering through an online portal.
If you would like further information or support on applying to the Payment Scheme, you can contact Patrick Rodgers at Fréa Renewing Roots, who offer specialist support, at patrick.rodgers@frea.org.uk or 07432 138 682.
ASB Awareness Week Activities
This ASB Awareness Week (30th June - 6th July), our Safer Neighbourhoods team will be working with GMP and the local community on a number of activities to ensure tenants feel safe within their homes. Events include:
ASB Stall at Merseyway Shopping Centre, Stockport - Monday 30th June, 9am-5pm
Mottram Street Estate Walkabout - Tuesday 1st July, 11am-1pm
Lancashire Hill Walkabout - Tuesday 1st July, 1pm
Housing Fraud Drop In - Wednesday 2nd July, 1pm-4pm
Bakery Court Walkabout - Thursday 3rd July, 10am
Brinnington Surgery - Friday 4th July, 10am-12pm
Adswood Terrace Walkabout - Friday 4th July, 2pm
Key Amnesty 2025
We're holding a Key Amnesty from Monday 30th June - Thursday 31st July. If you have a tenancy with SHG but live somewhere else or rent out a property to another person, you are committing housing fraud. Housing fraud is an offence for which you could face up to 2 years in prison and/or up to £50,000 in fines.
Hand in your keys between 30/06/2025 and 31/07/2025 and face no legal action. Visit Cornerstone, fill out a termination form, and hand in your keys.
If you're aware of someone committing housing fraud, report it to housingfraud@stockporthomes.org or 0161 474 2680. Any reports we receive from members of the public during this time will be investigated as normal and appropriate action will be taken.
Domestic Abuse Support
Everyone has a right to feel safe in their home and we want to ensure that all our customers know that help is available to them.
If you or someone you know feels threatened, we are here to help.
Together, we can ensure safety and support for everyone.
Customer Feedback
We have a dedicated Customer Feedback Team who deal with complaints and compliments that come into the organisation. These staff have completed specific training to ensure that they are aware of the best practices in dealing with complaints and in listening skills to fully understand your complaint.
You can contact the team by;
- Using the online form.
- Emailing feedback@stockporthomes.org
- Telephoning 0161 474 2600
- Visiting us at Cornerstone, our head office building which is at 1-3 Edward Street, Stockport, SK1 3NQ.
We want to hear your stories!
We would like to hear from customers who have lived in our communities for the past 20 years. Have you got any stories to share? Have you done something positive to improve your neighbourhood or to help others?
Send your positive stories, and we will feature them in our next customer newsletter.
TSM’s
Did you know that we publish our Tenant Satisfaction Measures monthly on our website? This allows you to see how we are performing and we use this feedback to inform how we operate our services and policy reviews.
Thank you to everyone who has provided feedback to help guide our services, we will be collecting further feedback throughout the year
