Trending in IT- WebEx Not Available Beginning April 1
- New Self-Service for HM Mobile Device Order/Replacement
- Sickbay Replaces Bedmaster
- Vocera Tip: Private Conversations
Security Matters- Cybersecurity Myths and Facts
Epic Updates - Restraint Documentation Changes
- Brand Name Bed Orders Discontinued and Replaced with New Single Order Set
Provider News
For WebEx Users
WebEx No Longer Available Beginning April 1
Schedule Your Meetings in Microsoft Teams Houston Methodist is fine-tuning our video conferencing options in 2022. We'll continue to use Microsoft Teams as our primary, systemwide video conferencing solution. To consolidate communication and collaboration tools and reduce operating costs, we'll stop using WebEx beginning Friday, April 1. Effective immediately, please schedule any upcoming meetings in Teams. If you need help scheduling a Teams meeting, click here. Note: Specific, targeted roles at HM will have an assigned Zoom account, but it isn't available for everyone.
For HM Mobile Device Users
New Way to Order/Replace Mobile DevicesIf you currently have or are approved for an HM mobile device, visit itsupport.houstonmethodist.org and click the HM Mobile Services icon for self-service options. Here you can Submit a Request (e.g., order a new device, report a lost/stolen device, suspend mobile service, etc.), View Services or Shop for a Device for yourself or for others. This makes the process easier, replacing the need to complete a form or send an email. For the HM
policy on cell phones/devices, click here. For other services, including email issues, company portal access, device personalization, etc., submit a ticket with the IT Service Desk.
For HMH Clinicians, Nurses and Central Telemetry
Sickbay Replaces Bedmaster
Effective Monday, Jan. 31On Monday, Jan. 31, the Bedmaster system will officially go away and be replaced with Sickbay. If this change impacts you, and don’t have Sickbay access, contact the IT Service Desk.
For Vocera Users
Vocera Tip: How to Have a Private ConversationIf you need to have a private conversation on your Vocera Badge, follow these simple instructions for Handset Mode and hold the badge to your ear. - Press and hold the Select button for three seconds. Genie will say, “Entering handset mode.”
- Press the call button and make your call.
- Hold the speaker end of your Vocera Badge to your ear.
- When the call ends, Vocera automatically reverts
to Speaker mode.
For Everyone
Cybersecurity: Debunking Myths Protecting your information at home and at work is a regular headline in the news and a top priority. Here are some common cybersecurity myths and what you can do to protect your personal and HM data.
Myth #1 – I don’t have anything worth protecting.
You might think your data isn’t worth protecting or that you don’t have anything to hide, but every time you install a new mobile app, you’re at risk. Myth #2 – Phishing scams are easy to spot.
A phish is when someone sends you a fake email baiting you into clicking a link or opening an attachment that infects your computer and/or steals personal information. These scams become more sophisticated every year. Some look like familiar senders, so stay alert. Myth #3 – My passwords are strong.
Change your passwords at least every 180 days. Use different, unique passwords for every single account. Otherwise, a hacker can access multiple accounts. Use a password manager to keep track of your changing passwords. Myth #4 – Antivirus software is enough.
You need more than just antivirus software. Stay safe at home by keeping operating systems and security software updated for all smart devices (TVs, tablets, video doorbells, etc.). To protect HM, when we tell you about Apple or Windows updates, be sure you install them. Myth #5 – Our IT department is responsible for cybersecurity.
We all play a role when it comes to keeping HM data safe. Do your part by continuing to report suspicious emails using the Report Phish button and being mindful before clicking any link from an external sender. For details, click here.
For ED and Inpatient Nurses
Changes to Restraint Documentation
Effective Monday, Jan. 10On Monday, Jan. 10, to make Restraint Documentation easier the discontinuation reason will only open after discontinued is selected in the specific restraints type row and the injury to row will no longer need to be documented on.
For Clinicians Ordering Specialty Support Surface Beds
Brand Name Bed Orders Discontinued: New Single Order Set
Effective Monday, Jan. 10 Starting Monday, Jan. 10, to optimize and standardize the support surface and bed ordering process, all brand name bed orders will be replaced with generic names. For example, a Bariatric Low Air Loss Bed will be visible under the Specialty Support Surface Bed order set instead of the Compella bariatric bed. Each location will have access to a link to a Support Surface Decision guide within the order set.
For All Providers
Physician Connect and Provider Site
For OB Physicians
New SmartPhrase for Emergency Abortions
Effective NowThe new SmartPhrase .emergencyabo is now available in Epic to satisfy Texas Senate Bill 8 requiring physicians to document abortions performed due to medical emergencies.
Planned Downtimes or MaintenancesIf you experience issues during a planned maintenance, including missing computer icons or shared drives, please be patient and restart your computer. To ensure minimal impact, save your work often, before and during any planned maintenance.
10 p.m. – midnight Thursday, Jan. 6
10 p.m. – midnight Tuesday, Jan. 11 Be prepared for intermittent or no access. Follow your department’s standard downtime procedures.
11:55 p.m. Thursday, Jan. 6 to
5 a.m. Friday, Jan. 7 LaborWorkx won't be available during these time frames. Be sure to print any required items. For questions, contact HR Hub at 832.667.6211 or HRHub@HoustonMethodist.org. Note: Badge Readers will be available, but not Quick Badge and Mobile app.
10 p.m. Saturday, Jan. 8 to
5 a.m. Sunday, Jan. 9 LMS won't be available due to maintenance.
6-6:30 p.m. Sunday, Jan. 9 Be sure to save your work before the downtime. Devices will automatically reconnect following the downtime. All devices using Guest Wi-Fi are impacted, including guest/patient personal devices, Care.ai temperature devices, Patient Engagement iPads (but not Vidyo), Amazon Alexa, PatientTrak check-in stands and Business Center guest kiosks.
7-9 p.m. Sunday, Jan. 9 Scanning media into Epic will be unavailable, and media can't be viewed. Other impacted applications include Express Scan and Unity Client.
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