Read your latest news from Stockport Homes
Celebrating 1 Year of the Cultures Together Group
Since relaunching in 2024, the group has welcomed residents to promote cultural diversity, improve access to services, and reduce social isolation. Activities include information sessions, armchair exercises, laughing yoga, and the popular monthly “Bring a Dish Day.”
Recently, members enjoyed "South Asia is Stockport," featuring henna art, sari wrapping, and food sampling. The event was a great success, with around 30 people attending.
One year in, members told us they love the group for “sharing experiences,” “lifting people up,” and “catering to different support needs.”
Be part of the community:
🗓️ Every Wednesday
🕐 1pm – 3pm
📍 Queens Gardens, Cheadle
📧 More info: customer.engagement@stockporthomes.org
Evacuation Survey - fill it out today!
Attention all high-rise residents!
You would have received a survey about emergency evacuations. Your participation is crucial as the Greater Manchester Fire and Rescue need this information to ensure your safety in the event of an emergency.
Please take a few moments to fill out the survey. Your cooperation can make a big difference!
Top Up Your Prepayment Meter Regularly to Stay Ahead this Winter
As we move towards the warmer months, it's still important that you regularly top up your prepayment meter. Doing so will help you build credit ahead of winter, ensuring you stay on supply and avoid any interruptions. Stay proactive and top up today to prevent running out of credit when you need it most!
Heating Guides
Did you know that you can access your heating guide online?
It’s important you know how to use your heating controls to ensure it is as cost-effective as possible whilst keeping you warm in your home.
Customer Self-Help Repair videos
We’re excited to introduce a new way for you to tackle repairs at home – our Customer Self-Help Repair Videos! Whether it’s a minor issue or a simple fix, our easy-to-follow, step-by-step videos are designed to guide you through the repair process.
These videos cover a range of common repairs, from basic maintenance to more specific fixes. With clear instructions and expert tips, you’ll have everything you need to get the job done yourself.
Visit our website today to check out the full library of repair videos.
Thinking of Downsizing? Our Rightsizing Service Can Help!
Are you currently Living in a 3 or 4 bedroomed Stockport Homes Property and want to move to a 1 bedroom property? If so our rightsizing service may be for you.
Our service has helped many people find a new home and save on bills such as electricity and Gas with a smaller home.
For an informal chat with our Rightsizing Officers Daisy or Ffion please contact: rightsizing@stockporthomes.org or 0161 217 6016 (option 2)
Investing in our CCTV Services to keep our communities safe!
We are committed to ensuring the safety of our communities which is why we continue to invest in our CCTV services. Senior officials, including Chief Superintendent Lewis Hughes—newly appointed to his position for Stockport—and Councillor Foster-Grime, Cabinet Member for Community Safety, recently visited the facilities to see firsthand how these services are making a difference.
During their visit, Chief Superintendent Hughes and Cllr Foster-Grime was able to see first-hand the capabilities of the CCTV network, which plays a vital role in safeguarding our customers. The visit provided an opportunity to discuss how Greater Manchester Police (GMP) and Stockport Homes can collaborate even more effectively, ensuring proactive use of CCTV for communications, evidence gathering, surveillance operations, and match-day safety.
We continue to work closely with GMP, the local council, and other partners to enhance community safety. With further investment and strategic collaboration, the CCTV service will continue to be a vital asset in deterring crime, supporting law enforcement, and providing reassurance to residents across Stockport.
Domestic Abuse Support
Everyone has a right to feel safe in their home and we want to ensure that all our customers know that help is available to them.
If you or someone you know feels threatened, we are here to help.
Together, we can ensure safety and support for everyone.
Keeping your house free of Damp, Mould and Condensation
You can report any issues or repairs in your home, including damp and mould on our website and one of our teams will be in touch with you to arrange an appointment.
We have developed some guidance to help us work together to safeguard your home against damp and mould.
Linda, a resident at Voewood House said:
"Whilst decorating my lounge I noticed some mould or damp on my outer wall in the far corner which is a cold wall anyway. I subsequently treated it with Bleach and hoped for the best.
Since that time, I have been having my windows open to allow fresh air daily plus I have included dehumidifiers.
I am convinced that the combination of both these elements have stopped the problem in its tracks! Fingers crossed but it has been some years ago now.”
The Big Conversation!
The Annual Report highlights Stockport Homes' key service performance over the past 12 months while looking ahead to the support available to all customers. To make it the best it can be, we are looking for customers to help shape the 2024/25 publication by joining the Big Conversation workshop, which will take place on 29th April 2025, 12pm—2:00pm, at Cornerstone.
Tea, coffee and lunch will be provided, alongside a £10 voucher for every attending customer. By doing so, you will:
• Help us reach
more customers with information
• Shape the look and feel of your report - the services that matter most to you and your community
• Tell us what services you want to see the performance of
• Be involved in this important project from start to finish
• Make a difference!
Limited spaces available! Text or call ‘Count me in’ to 07890 958694 to confirm yours!
Or fill out the registration form below.
Get involved in developing our new portal
We have listened to your feedback on the current MySHG customer portal and are in the process of creating a new enhanced portal.
In the new portal you will be able to report repairs; manage repairs appointment; view tenancy information and account balances; view news and events; access the portal via a mobile app; and more!
We are looking to launch the new portal in Summer 2025 and are keen to get customers involved in testing the portal before and after it is launched. Your feedback is invaluable and will help us improve the portal to meet customers’ needs.
Interested in getting involved? Please register your interest, by completing the form below.
Estate Walkabouts
Want to get involved in your local community or chat about what could be improved in your community? Come along to our Estate Walkabouts with your Neighbourhood Housing Officer!
Customer Feedback
We have a dedicated Customer Feedback Team who deal with complaints and compliments that come into the organisation. These staff have completed specific training to ensure that they are aware of the best practices in dealing with complaints and in listening skills to fully understand your complaint.
You can contact the team by;
- Using the online form.
- Emailing feedback@stockporthomes.org
- Telephoning 0161 474 2600
- Visiting us at Cornerstone, our head office building which is at 1-3 Edward Street, Stockport, SK1 3NQ.
Customer Complaints Advisory Panel
In March, our panel met to review a complex customer complaint, offering valuable insights for improving our process. The Customer Feedback team is working to implement their suggestions and will keep the panel updated on our progress.
If you are interested in shaping future improvements, please get in touch with us at customer.engagement@stockporthomes.org.
Thank you for your support!
We want to hear your stories!
We would like to hear from customers who have lived in our communities for the past 20 years. Have you got any stories to share? Have you done something positive to improve your neighbourhood or to help others?
Send your positive stories, and we will feature them in our next customer newsletter.
TSM’s
Did you know that we publish our Tenant Satisfaction Measures monthly on our website? This allows you to see how we are performing and we use this feedback to inform how we operate our services and policy reviews.
Thank you to everyone who has provided feedback to help guide our services, we will be collecting further feedback throughout the year
