Bee Art Trail Takes Flight at Brindale House

A new bee trail made from recycled bottle lids has taken flight at Brindale House, one of our temporary accommodation properties for families and individuals facing homelessness.

Moving into temporary accommodation can be overwhelming - the bee trail helps bring something comforting and familiar as new residents navigate this change.

What makes the project even more special is that each bee was designed by current residents at Brindale, and brought to life using repurposed bottle lids collected by the people of Stockport!

Customer Complaint Journey

If you are unhappy with the service you've received from us, we want to know. Stockport Homes have a dedicated Customer Feedback Team who deal with complaints that come into the organisation. They have completed specific training to ensure that they are aware of the best practice in dealing with complaints and in listening skills to fully understand your complaint. 

High-Rise Resident Survey

As part of our ongoing commitment to safety and wellbeing in our high‑rise homes, we’re carrying out a short survey with all residents.

We’re asking everyone to let us know if they use or store any of the following items:

• E-bikes or e-scooters
• Mobility scooter/motorised wheelchair
• Medical oxygen cylinders

Your answers will help us:

• Make sure we have the right safety arrangements in place
• Provide advice or support where needed
• Keep the building safe and comfortable for everyone who lives there

You should have received the survey either by text, email or post - the survey only takes around 2 minutes to complete. If you need help completing the survey or have any questions, our Customer Engagement team is happy to support you at customer.engagement@stockporthomes.org. 

Putting Customers First - Fire Safety

After the recent fire at the Bentleys where a customer and their family lost their home, the team at Stockport Homes pulled together quickly. We made sure the family were safe and supported by providing a hotel room and funds to purchase food whilst everything was being arranged. Now that the family have been temporarily relocated, we arranged for carpets to be fitted and the furniture brought sofas, a cooker, washer, fridge freezer, dining table and other kitchen items. 

Another resident shared how supported they felt throughout the situation. Fire marshals and Stockport Homes staff made sure everyone got out safely, offering clear guidance and reassurance. 

"I’d like to commend your staff and the fire marshals on ensuring we all left the property safely. The fire marshals alerted me and made sure I left safely with my children and showed us where to go. Although I couldn’t get back into the north side of the Bentleys due to the lift being broken, I was offered to go into Stonemill and have a hot drink while we waited. Staff were kind, signposted and helpful in a difficult time!"

Keep your Bin Chute Room Clean and Safe

To help keep your home safe, it's important to dispose of rubbish correctly, especially when using a bin chute in a tower block. Here's a few tips to help keep the bin chutes clean and safe: 

• Don't leave any rubbish or unwanted items in any communal area, including chute rooms, corridors, and stairwells - this is fly tipping.
• Don't use the chutes between 8pm & 8am where possible.
• Don't put large, awkward or unbagged items in the chute.
• Don't throw any items out of the windows. Not only is this a hazard, but you are putting your tenancy at risk.

Explore our Rightsizing Service

Are you a Stockport Homes customer who is under-occupying a 3 or 4 bed property? Do you want to downsize to a one bed property to better suit your changing needs? 

If so, the Rightsizing service can help! For more information or an informal chat, please contact the team on: 0161 217 6016 (option 2) or email rightsizing@stockporthomes.org

Hate Crime Awareness Week

For this year's Hate Crime Awareness Week, our Safer Neighbourhoods team will be holding a number of information stalls across Stockport. Come along to find out more on how we keep customers safe.

Monday 2nd February 3:30pm - 5pm - Stonemill Terrace, Lancashire Hill

Tuesday 3rd February 1pm - 3pm - Mottram Street Estate

Wednesday 4th February - 10am - 3pm - Merseyway Shopping Centre

Friday 6th February - 3:30 - 5pm - Heaton Norris Community Centre

Working together to locate a missing child

Our Control Room team recently received excellent feedback from Greater Manchester Police (GMP) after helping locate a missing child.

The child had been missing for four days when our team was alerted. After reviewing CCTV footage across multiple locations, staff identified the child entering one of our properties. This information was immediately shared with GMP, allowing officers to attend the site and safely recover the child.

We’re proud of our team for their vigilance, professionalism, and the role they played in this positive outcome.

Stay Warm and Well this Winter

Stay Warm and Well this winter. If you can, check in on any older or more vulnerable friends, family and neighbours.

Visit the webpages for support to stay warm, safe and well at home and out and about: www.stockport.gov.uk/winter

Remember that free, friendly places are open across the borough where you can shake off the cold, enjoy a hot drink and connect with others in a safe, warm space. Find your nearest one at stockport.gov.uk/warm-spaces