Final opportunity to have your say on the code of expectations for consumer/whānau engagement

Thank you to all those who have taken the time to provide feedback on the draft code of expectations for consumer/whānau engagement. The code of expectations will set how health providers/organisations will involve, share decision-making and work effectively in partnerships with consumers/whānau. It has been available for review since October 2021, but due to popular demand, we are offering a final Q & A opportunity before the consultation deadline of 31 March 2022. This hui will address details of the code and what it means for you. It will also be an opportunity to ask questions about any aspect of the code in development. There’s also still time to send us your thoughts directly. For more information, email consumers@hqsc.govt.nz

We are also hosting the next consumer health forum Aotearoa hui in April. More details are below. Stay tuned for the full programme.

We appreciate your engagement and interest in the consumer health forum Aotearoa to date and look forward to shaping it with you.

Noho ora mai,

Dr Chris Walsh

Director, He Hoa Tiaki | Partners in Care

An interview with champion of consumer/whānau engagement Dr Lynne Maher

Dr Lynne Maher is the principal of co-design at Ko Awatea, Counties Manukau Health’s centre for health system innovation and improvement. With a nursing background, Lynne is a champion of consumer/whānau engagement and has been a long-time advocate of co-design. We recently chatted with Lynne about her work. 

How are you involved in consumer/whānau engagement?

I support and coach health consumers and providers to collaborate to improve services. That’s what we call co-design.

We do co-design for two reasons. The first is to better understand the current health processes and systems, and the experiences of people delivering and receiving them. The second is to improve care so consumers have better opportunities for health and wellness, and so those delivering services have better job satisfaction.

I’ve worked extensively with the Health Quality & Safety Commission for about nine years, facilitating co-design programmes and now helping to create online learning modules on co-design.

Read more...

Consumer health forum Aotearoa: Te huarahi ki pae ora | The journey to healthy futures, 7 April 2022

At this second forum you can:

• hear more about the health reforms

• hear consumer and whānau perspectives on te huarahi ki pae ora | the journey to healthy futures

• discuss how consumer health forums can influence the future of the health system

• have your say on what you would like future hui agendas to include.

Date: 7 April 2022

Time: 9:30 am–1:30 pm

Location: online via Zoom

Spaces are limited so register here today.

To find out more about the consumer health forum Aotearoa and sign up for updates and other events, click here.

Please note:

• if you have already signed up to be part of the consumer health forum Aotearoa you are not automatically registered for this hui, so please register above if you’d like to attend

• if you are a health service provider or professional, this event is designed for consumers of health services and their whānau so please allow the limited spaces to be reserved for them, thank you. 

If you have any questions about this hui or the consumer health forum Aotearoa, please email consumers@hqsc.govt.nz.